RCM Lead Trainer

RCM Lead Traine

The Role:

• Play a pivotal role in ensuring new and current team members receive training that proves the transfer of knowledge necessary to perform their job duties while adhering to ModMed s SOPs and highest Industry standards.


• Work with delivery and quality teams to understand the training requirements of analysts to provide a customized-training approach as needed; participate in review meetings to understand training requirements and discuss opportunities to improve the content and training methodology.


• Collaborate with training and global partners to build and design training content, establish standard documentation and methodology for training delivery ensuring training is focused and agile so analysts are able to understand and deploy acquired skills within expected time frame.


• Guide and motivate team members, in partnership with leadership, to complete various training programs available and participate actively in various organizational initiatives to keep updated with new changes in product and processes.


• Present the trends on training programs, knowledge enhancements and future initiatives to leadership and other key stakeholders.


• Work closely with hiring teams to onboard new employees to their roles and responsibilities, ModMed culture and overall ModMed ecosystem.


• Identify and deploy tools and techniques to conduct training sessions both for in-office and remote team members.


• Institute pre and post training evaluations to ensure training effectiveness and determine the level of understanding for continuous improvement.


• Conduct workshops to train and coach team members to improve communication and collaboration while working with geographically and culturally diverse teams.


• Perform additional projects and job duties as assigned.

Skills & Requirements:

• Bachelor s preferably in Human Science / Commerce/ Business Administration required


• Certified trainer certification preferred


• Certification in Process and Quality Excellence preferred


• Must have strong, hands-on-knowledge of all the functions within Physician RCM of US Healthcare.


• 10 + years of related working experience in core Provider RCM, out of which minimum 3+ years as a Lead Trainer.


• Strong knowledge of documenting workflows and creating training content.


• Significant experience identifying positions training requirements, creating and managing associated training curriculum.


• Exceptional written, verbal and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams.


• Adept at understanding data, dashboards and matrices; able to create visualizations of data through charts, graphs and PPTs using MS Office and other tools.


• A Six Sigma Specialist who has participated in process and quality improvement projects is preferred.


• Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed s culture.


• Able to work during US Day within a hybrid work model from home and office as per the needs of the Company is imperative - This position requires working interactively with onshore / offshore teams.