Posted:2 weeks ago|
Platform:
Remote
Full Time
Tasks: You, as a member of the Applications Root Cause Analysis team, will follow up on outages, failed service requests, customer escalations and other IT problems. You will analyze the technical root and collaborate closely with other teams like product development or technical support. In case of customer concerns, you will also act as an escalation contact supported by the corresponding experts of the global application team. You we also provide hands-on operations support in escalated or complex cases. You will identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration. Beyond RCAs, you will ensure agreed deliverables and improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects.
Meritech Software
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