10.0 - 15.0 years

30 - 45 Lacs

Navi Mumbai

Work from Office

Job Summary: We are seeking a seasoned professional with strong experience in Operational Risk Management (ORM) across the banking/financial services domain. The role involves identifying, assessing, monitoring, and mitigating operational risks across business units, ensuring alignment with regulatory guidelines and internal policies. The candidate will play a key role in strengthening the organizations risk culture, supporting risk governance, and driving risk-aware decision-making across functions. Key Responsibilities: Operational Risk Framework: Lead the implementation and enhancement of the Operational Risk Management Framework (ORMF), ensuring it aligns with global best practices and regulatory expectations (e.g., RBI, Basel III, etc.). Risk Identification & Assessment: Drive Risk & Control Self-Assessments (RCSAs), process reviews, and scenario analysis across business and support units. Incident Management: Monitor and report operational risk incidents. Perform root cause analysis and drive corrective and preventive action planning (CAPA). Key Risk Indicators (KRIs): Develop and track KRIs for various business functions, establishing thresholds and triggers for escalation. Process Risk Reviews: Partner with operations, technology, and product teams to identify process-level risks during new product launches, system changes, or process transitions. Governance & Reporting: Prepare risk dashboards and present operational risk metrics to senior management and board-level committees (ORC, RMC). Risk Culture & Training: Lead training and awareness initiatives to embed a strong risk culture across the organization. Audit & Regulatory Interface: Support internal and external audit processes, and liaise with regulators on operational risk matters. Technology & Tools: Support implementation and adoption of GRC platforms for risk data aggregation, workflow, and reporting. Key Skills & Competencies: Deep understanding of Operational Risk frameworks, risk taxonomies, RCSAs, KRIs, and loss event management Strong knowledge of regulatory guidelines (RBI, SEBI, Basel, etc.) relevant to operational risk Excellent stakeholder management and cross-functional collaboration skills Strong analytical and problem-solving mindset with attention to detail Excellent verbal and written communication skills, including reporting to senior management Experience with risk tools (e.g., Archer, MetricStream, RiskControl, etc.) is a plus Educational Qualifications: Bachelor's Degree in Finance, Risk Management, or related field (mandatory) MBA/CA/FRM/CISA/IRM Certification preferred Preferred Industry Background: Banking, NBFC, Fintech, or Insurance Big 4/Consulting background in Risk Advisor

Posted 2 weeks ago

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MIS & Regulatory Submissions - TM Topgear Consultants

8.0 - 13.0 years

12 - 22 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Work from Office

This Opportunity is with a leading Banking company for their office in Mumbai location Role: MIS & Regulatory Submissions - TM Experience: 10 - 15 Years Job Description: PURPOSE OF THE JOB: - Will be responsible for reporting of Complaints Performance which includes Closure TAT, Pendency and Top Areas of Complaints, different MIS on complaints to senior management and all regulatory submissions. As a control function, will be responsible to identify non-compliance to Complaint Management processes of the bank, incorrect selection of CRM fields, and to ensure corrective action/ process improvement. Roles & Responsibilities: KEY RESPONSIBILITIES: 6 - 8 Areas Actionable (4-6) Regulatory Reporting Will be responsible for preparation of quarterly submissions to Standing Committee and Customer Service Committee of the Board, Annual disclosure of complaints to publish in Banks annual report Will be responsible for other regulatory submissions like yearly Bank Profile, RBI Tranche I, II and III submissions, sustainability report etc. within the agreed timelines Will be responsible to ensure submissions on complaints in compliance to RBI Master circular Will be responsible to ensure compliance to RBI Master Direction on Internal Ombudsman dated 29th Dec2023 Periodical Reports to Senior Management on complaints Will be responsible for preparation of various MIS on Complaints Performance, closure TAT, pendency and Top Areas of Complaints to Senior management for review and inputs. Will be responsible for preparation of monthly reports on complaints and daily, weekly and monthly dashboards on TAT performance to all Business Heads and Group Heads Will be responsible for preparation quarterly reports to ICAAP team and any adhoc MIS required by senior management. CRM Analysis Will be responsible for assessment on quality of CRM logged and closed, share feedback to the assesses to ensure improvement in these parameters. Complaint Management Note Will be responsible for quarterly review of Complaint Management Note and update changes wherever required. Control Function Will be responsible to identify non-compliance to Complaint Management processes of the bank, incorrect selection of CRM fields etc and to ensure corrective action/ improvement in the area by highlighting the same to senior management and guiding the correct process Audit and Compliance All the requirements raised by RBI Audit, Internal Audit and Statutory Audit are submitted in a timely manner Compliance of all Audit observations and closure on time Review of Complaint Management processes/notes and ensure compliance of the same Supervisory Role Will ensure training to new joinees. Will be ensuring regular feedback, guidance to the team and performance appraisal for the team Educational Qualifications - Graduation Key Skills: Graduation MS office proficiency Analytical skills Banking Product & Process Knowledge Communication Skills Experience Required: Minimum experience in years' 10 yrs Exposure to banking preferable Interested Candidates can share their CV's at priyal@topgearconsultants.com

Posted 1 month ago

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