15 Queue Management Jobs

Be present in the lobby to greet, assist, and direct every customer to the designated area. Ensure effective and efficient service flow among customers, consultants, and colleagues. Proactively handle enquiries and requests, explain procedures when required, and schedule new or follow-up appointments. Before Starting Work Preparation: Check the day s appointments. Discuss updates or instructions with the CXM e.g., special handling of customers or consultants, scheduled events in the facility, OPD maintenance, introduction of new services or departments, active offers, and related advertisements. Be prepared for high-footfall days. Anticipate issues and be ready with solutions. Stay informed about doctors schedules, unavailability, new doctors, and their specialties. On-Duty Tasks: Meet, greet, and assist all visitors in the lobby. Direct visitors to the relevant area/service. Ensure customers do not waste time in the wrong queue. Identify new customers, hand over registration cards, and request that they fill them before joining the queue. Assist with self-service kiosks (when introduced). Monitor billing counter queues and guide customers to less crowded desks. If queues increase at billing counters, alert the in-charge to open a standby counter. Assist parents with children during billing; escort them to the relevant department/area. Ensure consultant chambers are cleaned and ready for the next consultant, as per the checklist. Handling Delays: Track each consultant s appointment flow. Monitor customers waiting over 15 minutes, identify the cause of the delay, speak to the customer personally, and offer alternatives. Take rounds in Radiology and Lab; if patients are waiting over 30 minutes, speak with them and ensure they re kept informed. Proactively anticipate delays or potential issues and be prepared with solutions. Act as the SPOC for all PHC customers: supervise their entire journey, coordinate with stakeholders to ensure timely consultations, and minimize waiting time. Ensure all SOPs are followed and that every customer receives Care Like No Other.

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker. Additional Initiatives: Hands on experience in any of the workforce Tools is an advantage.

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for 5-6 Years of Experience in People Management Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) Excellent written communication and organizational skills Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary Comfortable with a rapidly changing environment Ability to learn, retain and apply large amounts of product, procedure, policy, and system information Ability to adapt and adjust communication style when dealing with customers with different cultures and practices Customer Support OperationsAny additional courses on Digital Marketing will be a plus Roles and Responsibilities: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Oversee day-to-day operations Monitor team performance and report on metrics Recognize top performance and reward accomplishments Focus on skill enhancement and career development of direct reportees Review daily updates with the team on progress made on metrics Queue management, ensuring SLAs are met, completing RCAs on misses with action plan Stakeholder management (Internal & External) Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvements Flexible in handling adhoc tasks without impacting core job Analyse volume trends and optimise staffing and shifts accordingly Conduct skill/Ops interviews for analysts Be an innovation scout Able to implement lean methodologies, wherever applicable Successfully undertake regular product and process tests to ensure knowledge meets clients requirement for support Deliver the performance review to the team members monthly and document them accordingly, as per the requirements agreed. Responsible for any PIPs (Performance Improvement Plans) and PEP (Performance Excellence Plan), Coaching sessions, etc. Work closely with Quality Team to ensure continuous improvement on individual and program level Work directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues Qualification Any Graduation

GDS - Sabre & Amadeus knowledge. IATA Certification / Diploma in travel preferred Experience of working with or for a Global Travel Management company (TMC) Quality Domain/background would be preferred. Understanding of complex ticketing logics Has experience in managing TMC Back end processes. Fulfillment of Air, Hotel, Queue Management Good verbal and written communication skills. Understand and abide by the importance of discipline, punctuality & protocol Flexible with shifts - 24X7 Set up Real Time Monitoring and allocation of work Ensure all reports are delivered accurately and on time Acknowledge and communicate effectively with the Client Conduct trainings/refreshers Monitor production hours, shrinkage etc

Role & responsibilities Should have prior experience or good understanding in Job queue monitoring and management Job review and estimation skills of presentations and creative requests Communication with client over email and telephone Capacity management / shift allocation and planning Job allocation to processing members (operators / editors / proof readers) MS Office 2007 / 2010 certification / qualification (preferable) with knowledge of Adobe suite (advantage) Willingness to work on day & night shifts (9 hours) on a rotation / continuous basis Flexibility to work on demand as per operational requirements Adaptable to work on Saturdays and Sundays, or on holidays

Min 1+yrs exp as a RTA. Real Time Queue Monitoring Maintaining Service Levels & Associated Metrics Preparation of Daily/ Weekly/ Monthly reports. 24*7 Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

6 -10 yrs exp. must in SOAP & Rest API integration DT, Decision rules, business logic, caching, DPages work, REST API integration, Case Management, debugging, performance tuning, infra, batch processing, SQL, and large data handling. Java/JavaScript Required Candidate profile * 06 to 10 + Yrs experience as PEGA Developer with strong fundamentals and expertise in core concepts along with SOAP & Rest API integration *Must be CSSA/ LSA Certified only

6 -10 yrs exp. must in SOAP & Rest API integration DT, Decision rules, business logic, caching, DPages work, REST API integration, Case Management, debugging, performance tuning, infra, batch processing, SQL, and large data handling. Java/JavaScript Required Candidate profile * 06 to 10 + Yrs experience as PEGA Developer with strong fundamentals and expertise in core concepts along with SOAP & Rest API integration *Must be CSSA/ LSA Certified only

ServiceNow platform responsible for actively monitoring and managing the flow of tickets within service queues, ensuring efficient distribution of work to available agents by prioritizing tasks based on urgency and other criteria

Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients- establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma Quality. Help knowledge management endeavour by sharing process knowledge and best practices within and across teams Minimize program dependence on self and other key members. Review and analyse trade data between risk and finance systems Check forcompleteness, accuracy and consistency to identify the set of genuine breaks Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support Apply data normalization methods such as filtering, standardization, enrichment, aggregation Lead discussions with the internal teams to highlight breaks Lead and take appropriate action post liaising with the respective stakeholder Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests Mailbox Management / Queue Management Build domain expertise

We are looking for a talented and experienced PHP Laravel Developer to join our development team. You will be responsible for building and maintaining modern web applications using the Laravel framework, collaborating with cross-functional teams to deliver robust and scalable backend solutions. Key Responsibilities: Develop, test, and maintain high-quality web applications using PHP and Laravel . Write clean, modular, and scalable code following best practices and design patterns . Integrate third-party APIs and develop RESTful web services. Collaborate with frontend developers to integrate user-facing elements with server-side logic. Optimize applications for speed, scalability, and security. Maintain and manage database schemas, relationships, and queries (MySQL/PostgreSQL). Troubleshoot, debug, and resolve application issues. Participate in code reviews and contribute to technical documentation. Work with Agile/Scrum teams to meet sprint goals and deliverables. Required Skills and Qualifications: 3+ years of hands-on experience in PHP development , with at least 2 years in Laravel . Strong understanding of MVC architecture and OOP principles . Experience with MySQL/PostgreSQL databases and writing efficient SQL queries. Knowledge of RESTful APIs , authentication (OAuth, JWT), and Laravel middleware. Proficiency with Git , Composer, and Laravel Artisan CLI. Familiarity with Laravel features like Eloquent ORM, Blade templating, Queues, and Laravel Scheduler. Strong debugging and problem-solving skills. Preferred Qualifications: Experience with Vue.js, React.js , or other frontend JavaScript frameworks. Understanding of Docker , CI/CD pipelines, and cloud services (e.g., AWS, DigitalOcean). Familiarity with unit testing and TDD using PHPUnit. Working knowledge of Redis , ElasticSearch , or queue workers .

The role requires a minimum of 5 years experience with Genesys workforce management suite. Responsibilities include: 1.Forecasting: Analyzing patterns of call volume and average handle time to ensure accurate forecasting of workload demand and staffing needs to meet business goals Assessing the impact of special events 2.Scheduling: Creating and maintaining work schedules and shifts that will meet the needs of the business, as determined by the forecast and company initiatives Monitor incoming volume across all skills and channels (voice, email, chat, Epic work queues), handle times, service levels, headcount, non-phone work, and other statistics (shrinkage) to ensure the appropriate number of agents available to meet Service Desk performance goals 3.Queue Management: Making sure calls are answered in a timely manner and ensuring outbound work is completed within the goal including dynamic routing and maximize utilization of cross-skilled agents Manage and monitor intraday queue performance and schedule adherence Engage with Team Leaders and Managers on any deviations from schedules, including leave early, absences, modifications, processing items, etc. Proactively notify leadership/BUs of exceptions Manage real time changes to agent schedules in WFM platform Ensure absenteeism is properly recorded in our WFM platform Manage and maintain agent schedule exceptions, shift requests and assignment, time off requests 4.Intra-Day Reporting: Reporting our results throughout the day 5.Support decision making on Service Desk operations by compiling metrics and reporting: Develop customized reports for SLAs and productivity (team performance, daily/weekly/monthly) and statistical reports for analysis of process health 6.Work with IT in the event of system outages / latency. Communicate status and follow up as needed. 7.Perform system administration duties (creating profiles in WFM, add/remove employees, etc.) 8.Attend weekly, daily, ad-hoc staffing meetings with management and forecast/scheduling analysts. Requirements 5+ years of experience in workforce planning with demonstrated ability to lead cross-functional teams and seamlessly balance strategic and tactical initiatives 5+ years of experience with Genesys workforce management suite core requirement Experience identifying and implementing technology solutions and tools for business problems Strong collaboration and project management skills to oversee multi-functional projects Ability to earn trust, maintain positive relationships, and contribute to a culture of inclusion Excellent communication skills

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. Minimum Qualifications: 4+ years of IT-related work experience with a Bachelor's degree. OR 7+ years of IT-related work experience without a Bachelor"™s degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. As a member of the Engineering IT Secure Environments team (IP Protection team), you will be working in a project-based team that builds secure development environments designed to protect Qualcomms IP while also enabling engineering to get their work done. These environments span the globe and are designed with a diverse set of requirements and security controls. Technical lead for new HW Engg JV/ODC/3rd party engaements, responsible for leading the build of the new environment that implements current security controls and infrastructure architecture while meeting engineering requirements.Strong Linux and Windows system administration skills as well as the ability to interpret requirements to execute the required tasks constitute the core competencies of this role. Development of solutions, scripts and/or processes to automate the management and operations of these specific environments, services, tools and servers are required for long-term success. While this role is primarily project-based, it can include IT engineering services support, ticket queue management, and phone support as necessary. You will be working closely with the Hardware and Software Engineering design communities as well as IT peers. Building strong relationships with multiple global business partners will be key to your success. Interrupt driven situations that encompass various levels of urgency will provide exciting challenges in this role. There will be growth opportunities to learn new skills and further your career development.ResponsibilitiesEnd-to-end support of deploying new secure engineering design environments in a global environment. Analysis of engineering workflows to facilitate the onboarding of new workloads and troubleshoot issues. Analysis of IT workflows and implementation of automation processes to improve IT efficiency. System level understanding of the large-scale compute environment. Design and implement new communication and support protocols with critical key departments and users. Ensure proactive oversight to identified assets and services on behalf of engineering. Establish collaborative partnerships with all IT and engineering teams involved. Manage multiple concurrent projects with strong communication and organization skills, largely independently. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. 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Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.