Quality Manager Integrated Personnel Services

4.0 - 9.0 years

6 - 10 Lacs

Kolkata, Mumbai (All Areas)

Work from Office

Responsibilities Job Tittle-Quality Manager Location-Kolkata/Mumbai Preferable Qualification Six Sigma Balck Belt, Agile certified-Scrum Master Job Responsibilities Compile and analyze Quality information regarding the product Be able to write clear, informative reports that highlight the main findings. Have the ability to discuss quality standards and how to accomplish them with other employees. Reviewing customer feedback and understanding customer demands and expectations of products and services Working with management teams to provide recommendations and solutions to quality issues Investigating root causes of defects and recommending solutions for quality issues Onboarding and training new quality control team members Staying up to date with new quality control techniques and methods

Posted 2 weeks ago

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Quality analyst cum Trainer Teleperformance (TP)

1.0 - 6.0 years

2 - 6 Lacs

Hyderabad

Work from Office

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Provide training to team members on soft skills, process training, and TNA/TNI certification. Develop and deliver effective training programs for new hires and existing staff. Collaborate with the team to identify areas of improvement in processes and implement changes as needed. Ensure compliance with company policies and procedures. Desired Candidate Profile 1-6 years of experience in BPO industry or related field. Ability to train others effectively using various methods (e.g., classroom instruction). Excellent interpersonal skills for building strong relationships with clients and colleagues.

Posted 1 month ago

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