Senior Associate - Quality||Excellent Communication _ Immediate joiner _ 1-3 Years experience WNS

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

You will be responsible for completing daily quality checks as per the process requirement and meeting the monthly sampling numbers for voice and non-voice processes. You are required to document quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for the errors identified is a crucial part of your role. Completing Root Cause Analysis (RCA) for all errors identified and creating Error analysis/RCA Report within the defined timeline are essential tasks. Ensuring that the Quality Assurance (QA) process adheres to ISO guidelines is a key responsibility. It is also expected that you identify improvement areas for staff and share them with the Assistant Manager Quality. Your participation in all development and quality trainings identified for Quality Analyst/ Lead Quality Analyst is mandatory. Proficiency in MS Office applications such as Excel, PowerPoint, Word, etc., is necessary for this role. The ideal candidate should hold a Graduate/Post Graduate degree with at least 1 year of overall work experience. Preferred experience in General Insurance or service industry in the quality domain is an advantage. Excellent communication skills, both written and verbal, are required. Working knowledge of Excel & PowerPoint is essential. Candidates from all verticals are welcome to apply, with quality experience being an added advantage.,

Posted 6 days ago

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Senior Associate - Quality WNS

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

The role requires you to complete daily quality checks as per the process requirements and meet the monthly sampling numbers for both voice and non-voice processes. You will be responsible for documenting quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for identified errors and completing Root Cause Analysis (RCA) for all errors are key aspects of the role. You will be expected to create Error Analysis/RCA Reports within defined timelines and ensure that the QA process adheres to ISO guidelines. Identifying areas of improvement for staff and sharing them with the Assistant Manager Quality will be part of your responsibilities. Attending development and quality trainings designated for Quality Analyst/Lead Quality Analyst is also essential. Proficiency in MS Office applications like Excel, PowerPoint, and Word is required. The ideal candidate should hold a Graduate/Post Graduate degree with at least 1 year of overall work experience. Previous experience in the General Insurance or service industry in the quality domain will be preferred. Excellent written and verbal communication skills are essential, along with a working knowledge of Excel and PowerPoint. Candidates with operations background are encouraged to apply, as quality experience is considered an added advantage. This position is open to candidates from all verticals, emphasizing that quality experience will be beneficial.,

Posted 1 week ago

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