14 Quality Auditing Jobs

1. Develop and implement quality assurance policies and procedures. 2. Conduct regular quality audits and inspections to identify process inefficiencies. 3. Analyze data to determine areas for improvement in the quality system. 4. Collaborate with engineering and production teams to ensure quality standards are met. 5. Train and mentor quality assurance team members. Investigate customer complaints and implement corrective actions. 6. Monitor performance metrics to evaluate the effectiveness of quality programs.

Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? Thats definitely a plus! Walk in date: From- 6 March to 7 March

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2 Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service 3 Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold 4 Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Email ID - varshitha_devaraj@resourcepro.in

Support provision of pharmacovigilance activities including local processes, procedures, and systems for collection, reporting, and tracking of Adverse Events (AEs). Review, assess, and process safety data from various sources, distributing reports to internal and external third parties. Identify Product Quality Complaint (PQC) and Product Security complaints, collecting necessary information for AE complaint reporting. Provide prompt support for regulatory authority queries related to the Patient Safety function. Implement Corrective and Preventative Actions in the event of local non-compliance. Ensure reconciliations for the accuracy of pharmacovigilance data transferred and received. Periodically screen regulatory authority databases for adverse events. Perform literature search and related activities for MC product portfolio if required. Undertake manual follow-up where required, disseminating clear and accurate information based on approved call scripts. Maintain filing and archiving practices of patient safety documents. Actively contribute to maintaining Good Pharmacovigilance Practice and being audit and inspection ready. Support external service providers to meet company and local regulatory PV requirements. Assist the local PS team in audits or regulatory authority inspections. Complete all required patient safety trainings and obtain access to relevant systems. Maintain current knowledge of relevant country regulatory authority regulations, global and local procedural documents, marketed status of products, and conditions relating to product safety. Essential Skills/Experience Degree Qualified - Pharmacy/ Medical/ Science Language skill - Thai and Vietnamese Pharmacovigilance knowledge excellence Good Pharmacovigilance Practice Knowledge of health authority regulations Cross-functional collaborative approach Effective and lateral thinking Problem solving Vendor management Excellent attention to detail Excellent written and verbal communication skills Desirable Skills/Experience Influencing and Conflict Resolution skills Medical knowledge in company Therapeutic Areas Project management Successful participation in above-market projects Audit & Inspection experience

Conduct regular evaluations including calls, chats, emails Provide constructive feedback to agents Generate comprehensive reports track quality metrics, Stay updated on industry trends. Required Candidate profile Graduation in mandatory 1+ Year Experience as a Quality Auditor 3+ Years experience in BPO(International or domestic) Excellent Communicational skills 6 days a week (fixed Sunday off).

Conduct regular evaluations including calls, chats, emails Provide constructive feedback to agents Generate comprehensive reports track quality metrics, Stay updated on industry trends. Required Candidate profile Graduation in mandatory 1+ Year Experience as a Quality Auditor 3+ Years experience in BPO(International or domestic) Excellent Communicational skills 6 days a week (fixed Sunday off).

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Visual Quality Auditor-Marketplace Position Summary: The executive will enhance the Catalog experience with constant analysis and improvisations based on international and Indian Fashion trends. To have constant touch base with sellers for catalog improvisations and create a roadmap for the same to enhance the overall Catalog quality to ensure our commitment to WYSIWYG (What you see is what you get) and adherence to our top notch Catalog experience for customers. Roles & responsibilities Checking and analysing the quality of the image in terms of styling, photography and editing keeping the market trends in mind Sharing real time feedback and Co-ordinate with brand and implement catalog changes based on imagery, content and sizing as per market trends. Update MIS and share analysis reports with external and internal stakeholders. Identify the scope of process improvement and implement a project on the same Desired Skills and Experience Deep understanding of fashion attributes and trends Knowledge of different imagery-related parameters Attention to detail and the ability to identify gaps Awareness of Imagery guidelines as per Myntra standards and latest e-commerce trends. Should have the ability to come up with a solution/suggestion for improvement at the process level. Advanced Excel skills (Navigating through large data sets, VLookup, Pivot, Data representation on Excel) Good Verbal and Written communication Excellent management and presentation skills Should be updated with the international and Indian fashion trends. Must be Data-Driven. Can be from Fashion Institute (NIFT preferred but not mandatory) or with relevant experience from fashion ecommerce.

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities: Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2) Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service. 3) Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. 4) Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5) Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6) Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 9,000+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 97% client retention rate for over a decade . We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in

Roles and Responsibilities: Create and maintain a framework and process in the organization for ensuring end to end project works are executed with highest quality standards in the industry Implement methods to inspect, test and evaluate processes and prepare documentations Effectively communicate with internal and external stakeholders for compliance issues and resolving the same Regular visits to the project sites for assessment of installation activities Implement matrix for internal scoring on quality checks, comparison with set standards and generate reports Responsible for understanding customer requirements and setup QMS Ensure adherence to Quality Management System (ISO 9001 & ISO 45001) & company policies & project procedures. Responsible for implementing and maintaining quality controls and documentation procedures for all departments for improving Quality control of process Contribute to continuous improvement activities Organise regular training programs with the team of quality engineers and technicians for on job performance. Ensure that all audit procedures are followed. Lead Quality Audits To Identify opportunities for eliminating cost and increase efficiency To achieve goals within the budget Organize internal and external audits, maintain quality records Root cause analysis and corrective & preventive actions on concerns raised on various projects Review project plans for quality requirements in the initial phase Analyse and present reports on quality status weekly and monthly Ensure safety compliance in Quality department Responsible for reporting of the quality engineers and staff in the department. All jobs as assigned by MD. Qualification & Preferred Skills: BE/Diploma Electrical with 5-7 years of experience Certification in Quality Management System. Excellent communication skill Teamwork & Leadership skills preferred IT Skills MS Excel, Word, PowerPoint. Familiarity with Google Workspace is preferred. Excellent in organising &documentation skills

Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? Thats definitely a plus! Min 1 yr of experience in the role

Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years ofworking experience in the related field (Quality tools, Auditing, and Customerservice). Have experience on phone, email, and live chat support? Thats definitely a plus!

Job Description High Performance GoalsHigh Performance Indicators or measuresEffective Volume of Account Instruction & SR Process Mgmt. Volume & TAT Mgmt incl. Manual process mgmtProductivity- (Employee) to achieve 80 Service request during the day at Account Instruction Ideas - - 4 ideas per Quarter, which save Non-value adds / Save cost with clear quantification with proofs TAT Assigned SR for the day should be completed for Account Modification. SR 95% Within Prescribed SR Category TAT Effective Volume of Account instruction TAT and Manual activities1. Consistency in Scrutinizing the service request so that business target is achieved. 2. Should be Proactive in time management so that given volume is handled in a better way with Quality and Accuracy 3. Account instruction &Manual acitivities SR assigned till 2PM to be processed on day-0(Day 0- 99%) SR 4 95% Within Prescribed SR Category TATCustomer ServiceA. Ensure error free Authorization with Quality and Accuracy which is extremely important to avoid below risk 1. Reputaion Risk 2. Financial Risk 3.Customer complaints B. 1.There should be consistency numbers in processing the request on hourly basis 2. No wrong authorization should be done reasons which increases the TAT of end customers. Checker should ensure the same Internal Control/Quality Control 1.Audit Report 2. internal & External QC error report Error % (Audit/IA/QC/QA etc.,) :: 0.5% is the tolerance limit.. 0.5% 100% 0.6-1.5% 50% 1.6-2% 25% >2% 5% 3. Ensure to follow the approved process strictly so that bank channels are not misused 4. Maker should ensure strictly the prescribed request letter/customer request letter where enclosed, and ensure all the KYC docuements are duly enclosed, and should check whether the maker has been done modification correctly and same needs to be checked and authorized. Process Knowledge / Innovative IdeasKnowledge 1. It is extremely important that respective officials to be well versed with product and Process so that they can comply regulatory and internal guidelines. 2. Courses should be complete which was shared by the HR 3. Proactively self updated with Process and Policies 4. Completion of all LMS on time without any reminders. 5. Intiating Ideas for change in process and improvement. Initiatives 1. Take-up 3 critical Process in a quarter do Complete Analysis and provide write-up remarks with clear details. 2. 3 Ideas per Quarter (Self Idea) to be generated/implemented which will result in Cost Savings or NVA removals (Non-Value Add) and the same to Benefit the Unit 3. Proactively self updated with Process and Policies and should get cross train in other process as well 4. Completion of all LMS on time without any reminders. 5. Intiating Ideas for change in process and improvement.

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.