Home
Jobs

Quality Analyst - International Voice

1 - 6 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities


Call Monitoring

Listening and auditing for International Voice Process

Conduct Calibration sessions in sync with the QA team

Analysis for inbound/outbound calls

Monitor and evaluate inbound and outbound calls

Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities..


Preferred candidate profile


Having Good Communication Skills

Good Analytical & Interpretation skills

Ready to work in rotational Shift


Perks and benefits


Indian Festival Holidays

Mid-day/Nigh shifts available


Mock Interview

Practice Video Interview with JobPe AI

Start Call Auditing Interview Now
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Mazda Consultancy Services
Mazda Consultancy Services

Consulting

Los Angeles

50 Employees

2 Jobs

    Key People

  • James Smith

    Chief Executive Officer
  • Emily Johnson

    Chief Operating Officer

RecommendedJobs for You