Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Designation: Quality Analyst

Salary: Best in industry

Education: Any Graduate

Shift Timings: Day Shift

  • Randomly audit required number of calls on daily basis.
  • Providing timely and accurate feedback to agents for improvement areas .
  • Take corrective actions by doing data analysis to improve process efficiency.
  • Work upon the action plans to improve Quality scores.

Candidate Profile :

  • 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center.
  • Excellent Communication Skills Multilingual are added advantage.
  • Immediate Joiners Preferable.

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