Facility Executive Jones Lang Lasalle Property Consultants

2.0 - 4.0 years

2 - 4 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities Provide professional call logging services according to established guidelines Record comprehensive details of all service requests and complaints from residents Generate and assign unique reference numbers to all work orders and job cards Dispatch appropriate service providers based on request type and urgency Track service completion and manage follow-ups with service providers Communicate with residents regarding request status, timelines, and resolutions Prepare daily, weekly, and monthly reports on request volumes and resolution metrics Analyze recurring issues and assist Building Engineers with identifying maintenance patterns Support emergency procedures, crisis management, and business continuity protocols Actively participate in health and safety reviews and compliance Assist with invoice processing in coordination with Administration team Collaborate with Engineering and Properties teams on work order completion and contractor management Support other operational procedures as required by management Qualifications Bachelor's degree in any discipline 2-4 years of experience in Facility or Property Management Strong customer service orientation Excellent communication and interpersonal skills Proficiency with helpdesk systems and property management software Ability to prioritize requests and manage multiple tasks efficiently Knowledge of residential property operations preferred

Posted 3 weeks ago

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