Workforce Planning Call Routing Amazon Connect Qween

7.0 - 10.0 years

12 - 20 Lacs

Gurugram

Work from Office

Lead WFM strategy for OMNI channel migration; optimize call routing using Amazon Connect; ensure real-time traffic management and service level adherence across contact centers. Strong analytical, communication, and collaboration abilities. Required Candidate profile Experienced in WFM, call routing (Amazon Connect), capacity planning, IVR; strong analytical, communication skills; Bachelor's required, MBA/MS preferred, project management a plus.

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Enterprise Growth Partner Onsurity

2.0 - 7.0 years

5 - 15 Lacs

Chennai

Work from Office

Drive new business by identifying, meeting, pitching, and onboarding clients. Own the sales cycle, build strong relationships, ensure smooth onboarding, and share insights to enhance product strategy and achieve revenue targets. Required Candidate profile Must have SaaS sales experience, strong BD & consultative skills, great with CXOs, time management, communication, KPIs, problem-solving, and adaptability in a fast-paced, client-focused setup.

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Business Analyst Careernet

3.0 - 6.0 years

18 - 19 Lacs

Pune

Hybrid

Key Skills: Business Analyst, Product Owner, Core Banking, Business Analysis, Agile, Project Management. Roles and Responsibilities: Provide business and functional support to Product Owners and Agile teams while shaping the product roadmap, creating user stories, and managing the product backlog. Conduct solution analysis to enhance customer journeys and improve product functionality. Work on small to medium-sized technology projects of low to medium complexity across multiple business units and geographies. Ensure teams operate effectively within an Agile delivery methodology, and that backlog management and solution analysis support wider Technology Projects and Programmes. Assess and support risk management by working with scrum masters, project managers, and senior stakeholders. Support project delivery throughout its lifecycle, from gathering user requirements to go-live. Contribute to the development and enhancement of Core Banking capabilities. Demonstrate at least one technical capability such as cloud, digital, security, microservices, or platform architecture. Participate in Agile teams, preferably with DevOps practices such as continuous integration, deployment, and test automation. Apply Agile practices (e.g. Scrum, Kanban, LEAN) and use Agile tools like JIRA and Confluence; experience with Disciplined Agile and SAFe frameworks is preferred. Experience Requirements: Minimum of 4 years of experience in business analysis. Solid domain expertise in Core Banking, with exposure to areas such as accounts, finance, and payments settlements. Strong analytical, problem-solving, and communication skills. Experience in managing or contributing to large projects with distributed teams. Exposure to modernization technologies like microservices and event-driven architecture. Education : B.Tech M.Tech (Dual), B.Tech, M. Tech.

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