Network Support Engineer (Tier 3) Sharpened Mind Tech & Solutions Private Limited

3.0 - 8.0 years

0 Lacs

madurai, tamil nadu

On-site

You are a highly skilled Teams Voice Consultant (Tier 3 Support Operations) joining a growing technical operations team. In this critical support role, you will be responsible for managing advanced Microsoft Teams, SIP/VOIP, and telephony-related issues across a global client base. With a minimum of 3 years of hands-on experience in Tier 3 support and a total of 8+ years overall experience in the voice/telecom domain, you possess a strong working knowledge of Microsoft Teams, Office 365, Skype for Business, Audiocodes/Ribbon SBCs, SIP/VOIP protocols, LAN/WAN networking, and migration experience from Cisco/Avaya to Microsoft Teams DR (voice). Your key responsibilities include providing 3rd line support for customers and resellers via email and phone, acting as a subject matter expert in Microsoft Teams and SBC deployment, monitoring systems using tools like OVOC and SolarWinds, handling complex escalations from Tier 1 and Tier 2 support, using Incident Management Systems to track and resolve issues, working with stakeholders to understand requirements, design solutions, and execute deliverables, planning and managing personal ticket queues while meeting SLAs, delivering training and support internally and externally, sharing technical knowledge with users and junior colleagues, being available for on-call 24x7 support when required, and proactively maintaining high service standards and client satisfaction. Preferred skills for this role include familiarity with Cisco CUCM and Avaya voice platforms, excellent troubleshooting and problem-solving skills, strong communication and documentation ability, and experience in project deployment and client onboarding. This is a full-time position based in Tamil Nadu with a CTC offered at 10.5 LPA. Join Sharpened Mind Tech & Solutions Pvt. Ltd., a fast-growing tech company focused on EdTech, enterprise tech solutions, and innovative talent development. Work on high-impact projects with a passionate, collaborative team. Apply by sending an email to careers@sharpenedmindtechnologies.com. Visit our website at https://sharpenedmindtechnologies.com/ for more information.,

Posted 1 day ago

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PowerShop - Global Implementation Lead Hitachi Careers

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As the initial point of contact for factories, you will be responsible for coordinating the onboarding process for new factories, products, and customers in PowerShop. This includes handling demands and ensuring seamless integration. You will collaborate closely with BU Sales Operations and GPG to align on strategies and targets, contributing to the overall roadmap for achieving business goals. Leading the deployment of PowerShop projects will be a key aspect of your role, involving coordination between the Sales team and IT solutions team. This includes overseeing the onboarding process for products and customers, such as price updates and logics. Your responsibilities will also include analyzing requirements to determine customizations or enhancements needed, as well as overseeing the development and implementation of new functionalities to enhance user experience and sales potential. It will be important for you to monitor and follow up on incidents raised by factories related to issues or bugs, working closely with the AMS team to ensure timely resolution. Providing training and support to factory SPOCs and sales teams on configurator usage will be essential, as well as managing the seamless integration of configurator with PowerShop for enabling configurable products Quote and Order processes. Facilitating communication between business and IT teams, resolving conflicts, and ensuring data-driven decision-making based on configurator and web shop analytics will be part of your daily tasks. You will also play a role in driving PowerShop usage across product group factories, leading change management efforts to transition smoothly into eBusiness practices and achieving adoption targets per factory. Collaborating with multifunctional teams involved in PowerShop IT tool development, such as AMS team, SFDC, MuleSoft, Reiwa, and Configurator teams, will be necessary to address business requirements and develop optimal solutions for the eBusiness platform.,

Posted 2 days ago

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Global Implementation Lead Hitachi Careers

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As the Single Point of Contact, you will be the initial contact for factories, handling demands to coordinate the onboarding of new factories, products, and customers in PowerShop. You will collaborate closely with global sales operations and GPG to align on strategies and targets. Leading the deployment of PowerShop projects, you will ensure accuracy by coordinating between the Sales team and IT solutions team in all steps of onboarding products and customers, including price updates and logics. Your role will involve analyzing requirements to determine standard functionalities, customizations, and areas for enhancements. You will oversee the development and implementation of new functionalities to enhance user experience and sales potential, ensuring incidents raised by factories are closely monitored and resolved by the AMS team. Providing training and support to factory SPOCs and sales teams on the configurator will be essential, along with managing the seamless integration of configurator with PowerShop. You will act as a communication facilitator between businesses and IT, resolving conflicts and ensuring commitment. Data-driven decision-making will be a key aspect of your responsibilities, as you analyze data from configurator and web shop usage to inform decision-making and improve tool effectiveness. Driving PowerShop usage across product group factories and managing change management for a smooth transition to eBusiness will be crucial for achieving adoption targets. Collaboration with multifunctional teams including PowerShop IT tool development, AMS team, SFDC, MuleSoft, Reiwa, and Configurator teams will be necessary to develop the best models to address business requirements of an eBusiness platform. If you are a qualified individual with a disability and require accessibility assistance or accommodations during the job application process, please request reasonable accommodations by completing a general inquiry form on our website. Include your contact information and specific details about the required accommodation to support you in the application process. This support is exclusively for job seekers with disabilities requiring assistance in accessibility.,

Posted 1 week ago

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