Project Coordinator – ERP Implementation

Job Title: Project Coordinator – ERP Implementation

Location: Noida (Hybrid/On-site)
Department: ERP Projects
Reporting To: Project Manager / Managing Partner
Experience Required: 1–3 years (preferably in client-facing or software coordination role)

Job Summary:

We are seeking a proactive and detail-oriented Project Coordinator to act as a bridge between our ERP development team and clients. This role involves managing day-to-day client communications, gathering requirements, tracking progress, and ensuring smooth project delivery by keeping developers focused and informed.

Key Responsibilities: Client Coordination

• Act as the single point of contact between the client and internal team.
• Schedule, attend, and document client meetings (Zoom, WhatsApp, in-person).
• Gather clear and complete project requirements and update scope documents accordingly.

Project Documentation

• Convert client conversations into task tickets using internal software.
• Maintain requirement traceability, change logs, and minutes of meetings (MoM).
• Create functional specs or user stories for the development team.

Task Management & Reporting

• Prioritize and assign tasks to developers.
• Track daily/weekly progress using reports and dashboards.
• Share project updates with clients and ensure alignment on timelines.

Problem Solving

• Handle client complaints, doubts, or clarifications before they reach the developer.
• Follow-up on client approvals and test feedback.

Internal Coordination

• Collaborate with developers, and deployment teams for handovers.
• Help developers understand functional needs without interrupting them repeatedly.

Desired Candidate Profile

• Strong communication skills in English and Hindi.
• Good understanding of software development lifecycle (especially ERP or custom apps).
• Knowledge of tools like Zoom, WhatsApp Business, Google Docs, Excel.
• Proactive, calm under pressure, and highly organized.
• Familiarity with manufacturing domain is a plus.

KPIs (Key Performance Indicators)

• % of client calls resolved without developer involvement
• On-time task ticket creation & updates
• Weekly reporting accuracy
• Client satisfaction rating
• Number of escalations avoided or resolved independently

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Morning shift

Language:

• English (Preferred)

Work Location: In person