Program Lead

Job Title: Program Lead (AI-First)

Location:

Resources:

About the Role:

We are seeking a highly analytical and systems-oriented Program Specialist to spearhead a critical initiative at NxtWave: designing and building our next-generation Performance Management System (PMS). This is a unique opportunity for a tech-savvy professional to create a foundational system that makes performance, effort, and growth radically transparent across the organization.

Your core mission will be to build an automated, data-driven PMS that is seamlessly integrated into the daily "flow of work" for our non-sales teams (including Tech Trainers, Pre-Sales, and more). You will move beyond traditional performance reviews, creating a system where objective ratings are auto-generated based on real-time data, making performance discussions clear, fair, and obvious.

This role is perfect for someone who thinks like a product builder and is passionate about using technology and AI to solve complex organizational challenges.

Key Responsibilities:

1. Performance System Design & Development:

• Design and build an automated Performance Management System (PMS) from the ground up, tailored to the specific needs of different departments.
• Define key performance metrics (e.g., goal achievement, effort consistency, call audit scores, team happiness) for various roles, including associates, tech trainers, and managers.
• Develop a system with weighted parameters that can auto-calculate and generate objective, data-backed performance ratings.
• Ensure the PMS is integrated seamlessly into the daily 'flow of work', pulling data automatically from existing sources like our CRM and other internal tools.

2. AI-First Implementation & Tooling:

• Adopt an AI-first approach to automate and simplify performance tracking.
• Leverage Generative AI and low-code/no-code platforms to build tools that collect, process, and visualize performance data.
• Create intuitive dashboards that provide managers and employees with clear, real-time insights into performance, challenges, and key achievements.
• Continuously innovate on the system to make it more efficient, lightweight, and user-friendly.

3. Program Execution & Stakeholder Management:

• Work closely with department heads and L&D Partners to understand their team's workflows and define relevant success metrics.
• Translate the overall vision for the PMS into actionable tasks and manage the project from conception to rollout.
• Train managers and employees on how to effectively use the new system for continuous feedback and development.
• Gather feedback to continuously iterate and improve the system's effectiveness and user experience.

What You'll Need (Skills & Experience):

• Proven experience in a systems-thinking, product, or program execution role.
• Strong analytical and problem-solving skills with a talent for breaking down complex problems into manageable steps.
• A strong aptitude for technology and a keen interest in leveraging AI, APIs, and automation tools to build practical solutions. A background in a technical or analytical field (like Engineering, Computer Science, Statistics) is highly preferred.
• Excellent ability to coordinate with multiple stakeholders and partners to drive a project to completion.
• A "builder" mentality; you don't just have ideas, you enjoy bringing them to life.

Mindset We Look For:

• High Ownership:

  You are driven to take full responsibility for the program's success, from initial design to long-term impact.

• Systems Thinker:

  You love building structured, scalable, and automated systems that work seamlessly.

• AI-First & Innovative:

  You are naturally curious about how technology can solve business problems and are excited to build with AI.

• Data-Driven:

  You believe that good decisions are backed by clear data and strive to eliminate ambiguity.