Production Support Engineer – Guiding Care & .NET

Job Title:

Location

Years of Exp:

Please target Altruista Health OR HealthEdge as target companies. All the .Net folks for these two companies are trained on Guiding Care platform.

Here are some of the notable customers and types of organizations that use Guiding Care:

Health Plans & Managed Care Organizations (MCOs):

• AmeriHealth Caritas
• Molina Healthcare
• Centene Corporation (including subsidiaries like Sunshine Health, Peach State Health Plan, etc.)
• Health Net
• Blue Cross Blue Shield (certain regional plans)
• WellCare
• CareSource
• Aetna Better Health
• L.A. Care Health Plan
• CalOptima

Job Summary:

1.We are seeking a skilled Production Support Engineer with hands-on experience in Guiding Care (care management platform) and .NET technologies.

2.The role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated with Guiding Care and developed using .NET.

Key Responsibilities:

1.Provide production support for applications built on the .NET framework integrated with the Guiding Care platform.

2.Work closely with care management teams to support critical member-facing features, care plan modules, and clinical workflows.

3.Support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems.

4.Analyse recurring issues and implement root cause fixes and preventative measures.

5.Maintain documentation related to incident management, known errors, and system configurations.

6.Participate in on-call rotation and ensure 24/7 uptime for mission-critical systems.

Required Skills:

1.6 years of experience in .NET application support and development (.NET Core, C#,ASP.NET, Web API).

2.Strong exposure to Guiding Care or other care management systems in a healthcare domain.

3.Solid understanding of SQL Server, stored procedures, and database performance tuning.

4.Familiarity with production support tools (ServiceNow, Splunk, Dynatrace, AppDynamics, etc.

5.Ability to debug application logs, identify integration issues, and suggest fixes quickly.