Product Support Executive

• Quickly respond to the customer queries related to the product via emails, chat or phone calls.
• Identify the needs of the customer and gives them an appropriate solution.
• Communicate with the concerned authority to update bottlenecks in the product so that the manager can resolve it nimbly.
• Update the recent customer conversation details and technical issues in the appropriate database for future references.
• Set a reminder for telling the customers about the new features and quality updates.
• Follow-up the customers to ensure their technical and non-technical issues are resolved.
• Take customer feedback on a timely basis to ensure product quality, stability, and growth.

Skill Requirements

• Should have splendid reading, writing and speaking communication skills in English.
• Must have a bachelor s degree. (Any stream)
• Freshers also can apply.
• Should be able to handle customers and customer calls.
• Must know Microsoft word and excel.

Job Type: Full-time

Pay: ₹327,252.88 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bagalur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person