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Wolters Kluwer - Medknow Publications
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Product Software Engineer

Product Software Engineer

Wolters Kluwer - Medknow Publications

3 - 8 years

5 - 10 Lacs

Pune

Posted:4 days ago| Platform:

Apply

Skills Required

Ticketing Postgresql Debugging Incident management Log analysis Customer support Troubleshooting JIRA SQL Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary

We are seeking an experienced and proactive Tech Support Engineer to join our team. In this role, you will provide advanced technical support for complex issues that require deep troubleshooting, root cause analysis, and collaboration with development and operations, customer support teams. You will play a key role in ensuring system stability, maintaining high customer satisfaction, and driving continuous improvement of support processes.

Education :

Bachelor s in engineering degree or equivalent degree.

Must have:

3+ years of experience with at least 1+ years in Tech Support.
Strong experience in troubleshooting complex application, system, or network issues.
Solid understanding of relevant technologies such as:
- Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI
- Cloud platforms (Azure, AWS)
- Proficiency with log analysis tools, monitoring systems, and debugging tools.
Experience in C#,.NET Core/.NET Framework
Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira).
Strong problem-solving skills and ability to work independently under pressure.
Excellent problem-solving, debugging, and analytical skills.

Nice to have:

Experience with cloud platforms (Azure, AWS).
Knowledge of CI/CD pipelines & DevOps concepts.
Experience supporting mission-critical or customer-facing applications.
Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog.

Essential Duties and Responsibilities:

Provide (Level 3) technical support for issues.
Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues.
Analyze logs, monitor system behaviour, and simulate problems to reproduce issues.
Develop and maintain knowledge base articles, troubleshooting guides, and best practices.
Participate in deployment validations, release support, and post-release monitoring.
Implement workarounds, patches, or configuration changes as needed to restore service.
Ensure timely and professional communication with customers and stakeholders during incident resolution.
Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.

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Wolters Kluwer - Medknow Publications

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Product Software Engineer