3 Product Complaints Jobs

As an International Dealer Support Representative at STERIS, you will be responsible for providing order management and region support for Asia Pacific Countries. Your key role will involve managing orders from order placement to delivery while collaborating with various departments such as Planning, Sales, Manufacturing, Traffic, and Service to ensure all local requirements are fulfilled. Your efforts will contribute to supporting the ongoing business operations of the region, ensuring that requests are met and quality targets are achieved and maintained. Your duties will include order management and coordination, where you will accurately record relevant information into the Oracle order management system. You will be tasked with managing backlog orders, conducting daily reviews, managing scheduled ship dates, investigating and resolving issues, running reports related to order management, and ensuring timely resolution of any holds report. Additionally, you will coordinate product shipments from different plant and vendor locations to designated delivery points and conduct Shipment Validation Calls as needed. Furthermore, you will collaborate with International Sales, Regulatory, Planning, Credit, Customer Service Management, and Logistics to address outstanding order management issues. Your responsibilities will also involve assisting Sales with paperwork processing, facilitating coordination of required documentation, and providing essential data to Sales regarding order status, backorders, freight quotes, order consolidation, and delivery information. In the post-order management phase, you will work with Material Planning to ensure the availability and timely delivery of capital equipment orders. Additionally, you will collaborate with Traffic and freight forwarders to expedite emergency shipments, coordinate deliveries, and obtain freight estimates. You will also be responsible for investigating and recording product complaints in Trackwise, working with the Regulatory Department to ensure timely resolution, and escalating severe issues to Regulatory as necessary. To excel in this role, you are required to have a Bachelor's Degree and 2 to 4 years of business experience with direct interaction with Customers, Vendors, and Sales. Proficiency in multiple languages such as Spanish, Portuguese, French, Chinese, and Japanese is preferred, along with previous international experience and familiarity with equipment sales coordination and administration. At STERIS, we are dedicated to supporting patient care and infection prevention, striving to create a healthier and safer world through our innovative healthcare, life sciences, and dental products and services. As a part of our team, you will have the opportunity to contribute to our mission while continuously updating your knowledge and skills through training and participation in various corporate initiatives. Join us in our commitment to making a positive impact globally and be a part of our diverse and inclusive work environment at STERIS, an Equal Opportunity Employer.,

You will be responsible for partnering closely with the business to ensure compliance to quality standards, oversee audit activities and assist in quality management reviews. You will also ensure accurate and timely entry of product complaints into quality tracking systems and review and maintain quality systems and procedures in accordance with best practices and relevant regulations. Ideal Profile: - You have at least 3 years of experience, including solid experience in a similar role within the Industrial sector. - Must have knowledge of checking CNC, VMC parts. - Must have knowledge of measuring instruments such as Vernier caliper, Bore gauge, Micrometer, etc. - You are highly goal-driven and work well in fast-paced environments. What's on Offer - Join a well-known brand within Manufacturing. - Attractive Salary & Benefits.,

Dear Candidate, Warm Greetings from Vadilal Industries Limited! As discussed, please find the details of the Job responsibilities. About Vadilal Industries Ltd.: Vadilal, as the name conjures images of lip-smacking ice cream in a whole gamut of flavours. VADILAL GROUP is highly diversified and has a presence in Ice Creams, Processed Foods, Forex, Construction etc. For more details about the group and specific Group Companies, please visit our website at www.vadilalgroup.com Vadilal is India's third-largest ice cream manufacturer, with a production capacity of 3.25 lac litres daily. Vadilal stands for quality, availability, variety, and state-of-the-art machinery and equipment. However, the group's journey has been long, tracing its origins back to 1907. We have an opportunity for a "Product Complaint Management - International Business" at our Ahmedabad (Gujarat)Location. Bond: 2 years Shift Time: as per the US (3:00 PM to 12 Night) Key Responsibilities: 1) Product Complaint Management - Registered and documented all product complaints with accuracy and completeness. - Coordinate with relevant teams to ensure efficient resolution of complaints within defined timelines. - Monitor and follow up on complaint resolutions to ensure proper closure and documentation. 2) Data & Trend Analysis - Maintain a comprehensive monthly complaint tracker to monitor issues across different products. - Analyse variances by product category and complaint type to identify trends and areas for improvement. - Generate detailed reports with actionable insights for internal teams to enhance product quality. 3) Product & Order Support - Ensure order forms are regularly updated in alignment with the latest product matrix. - Provide technical support to the sales team by addressing their requirements related to new and existing products. - Assist in coordinating product-related documentation for internal and external stakeholders. 4) New Product Development - Support the development and launch of new products by coordinating documentation and compliance requirements. - Work closely with cross-functional teams to facilitate smooth product development activities. - Ensure alignment between product specifications, regulatory requirements, and market expectations. 5) Regulatory Compliance - Conduct compliance checks for new markets, ensuring adherence to relevant industry regulations and legal requirements. - Assist in compiling and reviewing regulatory documents to support product approvals/registrations. 6) Market & Competitor Analysis - Perform market research to track competitor activities, product offerings, and emerging trends. 7) Documentation Support for Shipments - Prepare and manage specific shipping documentation. 8) E-commerce Onboarding & Support - Handled the onboarding process for products on online e-commerce platforms, ensuring accurate listing and compliance with platform requirements. - Manage product-related content and updates on e-commerce platforms to optimize visibility and sales performance. Interested candidates can send their resume to the below email id : vqthr@vadilalgroup.com