5 - 10 years
7 - 14 Lacs
Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Key Responsibilities: Deliver end-to-end process training for new hires and existing employees in banking operations. Develop and customize training content, SOPs, job aids, and assessments based on client requirements and updates. Identify training needs through gap analysis and performance reports. Monitor and evaluate trainee progress and performance; provide feedback and retraining where necessary. Coordinate with operations and quality teams to ensure process compliance and smooth knowledge transition. Conduct refresher sessions, cross-skill training, and upskill initiatives based on business needs. Maintain training records and generate periodic reports. Assist in process updates, change management, and implementation support. Skills & Competencies: Strong understanding of banking processes (e.g., KYC, account opening, transaction processing, loan processing, fraud detection, etc.) Excellent communication and facilitation skills Ability to adapt content and delivery style for different audiences Proficient in MS Office (Word, Excel, PowerPoint) Experience in using Learning Management Systems (LMS) is a plus Analytical mindset and attention to detail
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