13 Process Adherence Jobs

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Resource should have 5+ years of experience into Sales and Business Development with Sea / Ocean Freight Industry Understand customer requirements and offer customized freight solutions (air, sea, or land) to meet their needs.

Project description We are currently working with a well-known financial services organisation in Sydney which is currently using Calypso V16.1 as a front to back office system for Fixed income and IR derivatives business. The bank now wants to establish a cost-effective regression test service to cover execution and maintenance of Rates and Credit regression cycles. Responsibilities Establish and manage a regression testing service across the Rates and Credit Technology stack. Ensure coverage for both ad-hoc and scheduled monthly regression testing activities. Maintain and enhance existing regression test automation, in alignment with client expectations. Ensure test coverage across the following systems: Calypso Markit Analytics Markitwire Additional applications as mutually agreed Review and assess current automation tools, define a target state, and create an implementation roadmap. Skills Must have Minimum 4 years of experience in Calypso Regression Testing Strong exposure to: Regression test execution (manual and automated) Calypso testing frameworks and automation tools such as CATT Calypso front and/or back office modules Strong technical foundation with hands-on knowledge in: SQL UNIX FpML and XML Experience in test planning, execution, and process adherence Good understanding of financial markets, especially in: Rates Commodities Fixed Income FX Derivatives Nice to have Familiarity with Markitwire and Markit Analytics Experience in Calypso front/back office configuration or development Other Languages EnglishB2 Upper Intermediate Seniority Senior

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Role & responsibilities Manage end-to-end documentation for opening PMS, Demat, and Trading accounts including coordination for both resident (Individual & Non - Individual) and NRI clients Fill, check, and organize account forms (physical and digital) ensuring all details are accurate and complete Liaise with clients, distributors, custodians, and internal teams for follow-ups and clarifications Track form status using internal Excel-based MIS; update and close tasks in a timely manner Scan, label, and dispatch completed forms while maintaining proper records for audit and compliance Follow structured checklists to ensure every step is covered without errors Coordinate across teams to ensure smooth onboarding and handover of client documents Assist with audit preparation, document retrieval, and related operational activities as required Occasionally support admin or back office activities during non-peak times, as part of a collaborative team environment Preferred candidate profile Graduate with 1 - 3 years of experience in any operations, back office, or documentation-related role Should be able to fill forms neatly, check details carefully, and manage basic document handling Comfortable speaking and writing in English; clear and polite communication is important Good handwriting and presentable appearance are expected Should know basic Excel filters, sorting, simple formulas (training for more will be given if needed) Should be able to follow checklists, keep records updated, and close tasks on time Needs to coordinate with multiple teams, so should be reliable and responsive in follow-ups Should be soft-spoken but confident someone who gets the work done politely Prior experience in a finance, wealth, or documentation role is useful, but not mandatory Most importantly, should be willing to learn and take ownership of day-to-day work

Role & responsibilities & : Manage project profitability and returns through effective Asset Management. Drive Annual Operating Plan (AOP) planning and implementation. Ensure alignment with the approved Business Plan (BP). : Identify, evaluate, and mitigate risks during Pre-Construction and Under-Construction stages. Proactively address critical risks and propose solutions. : Define team objectives aligned with AOP targets. Conduct performance reviews, appraisals, and team-building activities. Foster professional growth and engagement. & : Recommend process improvements for enhanced productivity and efficiency. Ensure compliance with company guidelines and timelines. Lead process optimization initiatives. : Develop strategies to enhance NPS and customer satisfaction. Collaborate with Sales & Marketing to address customer needs. : Pursue self-development and facilitate team skill-building.

SUMMARY Position Title: Sales Head / Branch Head (Mumbai) Department: Sales & Business Operations - Commercial Real Estate Reports To : CEO Location : Andheri - East Employment Type: Full-time Role Overview The Sales Head / Branch Head will lead the overall sales and business operations for the assigned region, with primary accountability for revenue generation, sales team performance, and business growth. This role involves managing multiple sales teams (through Team Leads), driving enquiry generation through local marketing initiatives, overseeing the property inventory tea m, and ensuring strict process adherence with special focus on CRM usage and data hygiene. Key Responsibilities: Revenue & Sales Ownership Drive overall sales performance and achieve branch revenue targets through structured sales execution. Team Leadership & Development Lead, mentor, and develop multiple sales teams via Team Leads to ensure high performance and accountability. Local Marketing & Enquiry Generation Plan and execute localized marketing initiatives to generate quality enquiries and support business growth. Property Inventory Management Oversight Ensure accurate, updated property listings and effective coordination between sales and inventory teams. Process Adherence & CRM Focus Enforce disciplined adherence to sales processes and ensure 100% CRM usage for data hygiene and visibility. Ensure 100% adherence to Fairdeal’s defined sales processes Client Relationship Management Build and nurture relationships with key clients, supporting the team in strategic negotiations and deal closures. Operational Support & Branch Coordination Oversee day-to-day branch operations, ensuring seamless coordination with internal functions and compliance standards. Reporting & MIS Ensure timely and accurate reporting of sales metrics, funnel progress, CRM compliance, and team productivity. Candidate Profile: Graduate/Postgraduate in Business, Sales, or related fields. 10-15 years of experience in B2B sales, preferably in real estate or solution sales with sufficient experience having worked in the preferred markets of Hyderabad or Pune Proven leadership experience managing sales teams and achieving revenue targets. Strong understanding of local market dynamics (Hyderabad / Pune preferred). Hands-on experience in local marketing and business development. Ability to manage multi-functional teams (sales, marketing, inventory). Strong focus on process adherence and CRM-driven sales management. Excellent leadership, communication, and relationship-building skills. Proficient in CRM usage and sales analytics. Requirements: Strong communication skills in English and local languages if applicable. High level of patience, adaptability, and customer service. Ability to work in a target-driven environment. Compensation & Benefits: Travel allowances and Attractive Incentives Medical Insurance

SUMMARY Position Title: Sales Head / Branch Head - Mumbai Department: Sales & Business Operations - Commercial Real Estate Reports To : CEO Location : Mumbai - Andheri Employment Type: Full-time Role Overview The Sales Head / Branch Head will lead the overall sales and business operations for the assigned region, with primary accountability for revenue generation, sales team performance, and business growth. This role involves managing multiple sales teams (through Team Leads), driving enquiry generation through local marketing initiatives, overseeing the property inventory tea m, and ensuring strict process adherence with special focus on CRM usage and data hygiene. Key Responsibilities: Revenue & Sales Ownership Drive overall sales performance and achieve branch revenue targets through structured sales execution. Team Leadership & Development Lead, mentor, and develop multiple sales teams via Team Leads to ensure high performance and accountability. Local Marketing & Enquiry Generation Plan and execute localized marketing initiatives to generate quality enquiries and support business growth. Property Inventory Management Oversight Ensure accurate, updated property listings and effective coordination between sales and inventory teams. Process Adherence & CRM Focus Enforce disciplined adherence to sales processes and ensure 100% CRM usage for data hygiene and visibility. Ensure 100% adherence to Fairdeal’s defined sales processes Client Relationship Management Build and nurture relationships with key clients, supporting the team in strategic negotiations and deal closures. Operational Support & Branch Coordination Oversee day-to-day branch operations, ensuring seamless coordination with internal functions and compliance standards. Reporting & MIS Ensure timely and accurate reporting of sales metrics, funnel progress, CRM compliance, and team productivity. Candidate Profile: Graduate/Postgraduate in Business, Sales, or related fields. 10-15 years of experience in B2B sales, preferably in real estate or solution sales with sufficient experience having worked in the preferred markets of Hyderabad or Pune Proven leadership experience managing sales teams and achieving revenue targets. Strong understanding of local market dynamics (Hyderabad / Pune preferred). Hands-on experience in local marketing and business development. Ability to manage multi-functional teams (sales, marketing, inventory). Strong focus on process adherence and CRM-driven sales management. Excellent leadership, communication, and relationship-building skills. Proficient in CRM usage and sales analytics. Requirements: Strong communication skills in English and local languages if applicable. High level of patience, adaptability, and customer service. Ability to work in a target-driven environment. Compensation & Benefits: Travel allowances and Attractive Incentives Medical Insurance

Key Deliverables Handle customer account and transaction queries across channels Build trust and deliver accurate resolutions in a timely manner Escalate issues effectively to support functions as needed Recommend and support process improvements Role Responsibilities Communicate clearly in English and Hindi; knowledge of South Indian languages preferred Follow standard process workflows to resolve customer problems Meet daily productivity and quality targets Listen actively, remain flexible, and incorporate feedback

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Support a leading digital wealth platform by handling customer queries via calls and chats. Deliver accurate info, resolve issues efficiently, and ensure a great customer experience. 5-day workweek, rotational shifts, no cab, flexible support role.

Team handling Role - sales exprience must Key Responsibilities: Drive coaching and development of ROMs/RDMs to enhance performance. Engage in proactive problem-solving and deliver effective business solutions. Responsible for preparing insights, analytics, and recommended actions. Lead and drive execution of business initiatives in collaboration with stakeholders. Monitor and track productivity metrics and process adherence (KYC, AFP). Ensure the successful rollout of new ROMs/RDMs in the assigned zone. Drive process excellence and adherence to sales quality standards. Job Specification: High attention to detail. Strong ability to lead and coordinate across multiple teams. Excellent analytical and execution skills. Familiarity with sales quality processes and productivity metrics. Eligibility Criteria: Full-time employees who have completed a minimum of 6 months with company At least ME rating in the latest performance cycle. No history of any disciplinary action. Employees may apply for the same or one level higher than their current grade. Must have completed any previously approved transfers before applying for a new one. An employee can apply for only one role at a time.