Preschool Teacher

Job Title:

Museum Experience Associate

Department:

Operations / Visitor Experience

Work Type:

Full-time, Work from Office

Location:

Mumbai

Reports To:

Museum Experience Manager

Salary:

15–20% hike on last drawn salary

About the Role

As a Museum Experience Associate, you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment that aligns with the museum’s mission to foster critical thinking, innovation, and problem-solving in children.

Key ResponsibilitiesVisitor Experience & Guest Services

• Act as an ambassador, ensuring all visitors have a positive and inclusive experience
• Greet guests, provide orientation, and share information about exhibits and programs
• Address visitor inquiries and resolve concerns to ensure high guest satisfaction
• Facilitate a smooth visitor journey and guide guests through the space
• Monitor visitor flow to prevent overcrowding in exhibit areas
• Collect visitor feedback to help improve services

Exhibit Engagement & Knowledge

• Develop a deep understanding of exhibits, their learning goals, and visitor experience
• Stay updated on programs, events, and new initiatives
• Maintain exhibit areas to ensure cleanliness and adequate supplies
• Guide children through interactive learning activities

Educational Programs, Events & Workshops

• Conduct interactive educational programs, workshops, and demonstrations
• Manage school groups, birthday parties, and special events
• Support initiatives related to memberships, promotions, and merchandise

Safety & Security

• Maintain a safe, child-friendly environment at all times
• Report any maintenance or safety concerns promptly
• Follow safety procedures including emergency response protocols
• Participate in regular safety training sessions

Operational Support & Additional Responsibilities

• Assist in planning and executing museum programs and special events
• Support and guide volunteers and temporary staff
• Perform administrative and operational tasks to ensure smooth functioning

Required Qualifications & SkillsEducation & Experience

• Bachelor’s degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field
• Prior experience in customer service, education, museums, amusement parks, or recreational settings
• Experience working with children (ages 1–18) in interactive learning environments

Key Skills & Traits

• Passion for working with children and families in an educational setting
• Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus)
• Ability to manage large groups and conduct engaging learning sessions
• Adaptability and multitasking in a fast-paced environment
• Energetic, empathetic, team-oriented, and guest-first mindset

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person