Presales Solutions Architect

Job Description

Presales Solutions Architect - Collab As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience. Technical Expertise: In-Depth Knowledge of: Cisco Collaboration Stack: Cisco Unified Communications Manager (CUCM) Cisco Webex Licensing and BOM creation via CCW Cisco Contact Center Solutions: Cisco Contact Center Express (CCX) Webex Contact Center Microsoft Teams Phone: Teams Phone migrations Licensing expertise Voice Systems: Design and implementation of enterprise voice systems SIP/PSTN design and enterprise voice migrations Cisco ISRs Mid-Level Knowledge of: UCaaS providers: Zoom Phone, 8x8 CCaaS providers: Five9, Genesys, 8x8 E911 providers Network, security, and infrastructure technologies Audio Visual (AV) systems AudioCodes SBC Poly Business Requirements: Ability to manage and negotiate with customers and partners Drive business development within the customer base Deliver customer success through a white-glove experience Self-starter who thrives in a collaborative team environment Expertise in BOM (Bill of Materials) and SOW (Statement of Work) creation Salesforce proficiency Capacity to work through long sales cycles, maintaining a customer-centric approach Support a national sales team with technical expertise Create customer-facing diagrams and deliver PowerPoint presentations Develop go-to-market strategies Partner management Maintain a positive, can-do attitude Some travel may be required