Teleperformance is Hiring For Customer Support (Travel Process) Teleperformance (TP)

1.0 - 3.0 years

1 - 3 Lacs

Gurugram

Work from Office

Dear Candidate, Greetings From Teleperformance...!!! Hiring for Travel Support Voice Process Location: Gurugram Experience: Minimum 6 months in travel customer service or sales Job Description: Join our travel support team and assist customers with their travel-related queries, bookings, and concerns. This role is ideal for individuals with strong communication skills and a passion for delivering exceptional customer experiences in the travel domain. Key Responsibilities: Handle inbound and outbound customer calls regarding travel bookings and inquiries Provide accurate information on itineraries, cancellations, rescheduling, and general travel queries Address and resolve customer issues promptly and professionally Maintain records of customer interactions and transactions Follow up with customers as needed to ensure satisfaction Ensure compliance with company policies and customer service standards Requirements: Minimum 6 months of experience in travel customer support or travel sales. Excellent communication skills in English and/or Hindi. Ability to manage customer interactions with empathy and clarity. Comfortable with rotational shifts and rotational weekly offs (including night shifts for male candidates) Female candidates will work only in day shifts. Travel allowance will be provided for male candidates working night shifts. Working Days: 6 days a week (1 rotational weekly off) How TO Apply: - Share your resume on below mention details:- Priyanka - 8368659264 Regards, Talent Aquisition Team Teleperformance India

Posted 1 week ago

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Customer Support Agent Niftel Communications

1 - 3 years

1 - 3 Lacs

Lucknow

Work from Office

Job Title: Customer Support Agent Premium Process Job Type- Work from Office Location- Lucknow Employment Type: Full-Time Shift: Rotational (24x7) Salary: 18,000 to 25,000 per month Eligibility Criteria: ~ Graduate in any discipline from a recognized institution ~ Minimum 1 year of experience in a premium chat support process ~ Proficient in written and spoken English ~ Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) ~ Strong typing skills (minimum 25 WPM with high accuracy) ~ Familiarity with CRM tools and chat support platforms ~ Ability to work effectively under pressure in a fast-paced, customer-centric environment Key Responsibilities: • Provide prompt and efficient real-time chat support to customers, assisting with: • Order status and tracking • Delivery issues • Cancellations and refunds • General inquiries and account-related concerns • Collaborate with delivery partners, restaurants, and store teams to ensure timely resolution of issues • Demonstrate empathy, professionalism, and a solution-oriented approach in every interaction • Maintain high levels of customer satisfaction and build trust through effective communication • Adhere to internal quality standards, response time metrics, and performance KPIs • Keep detailed and accurate records of customer interactions in the CRM system • Stay updated with product knowledge, company policies, and service updates

Posted 2 months ago

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