PG Integration Manager

Technical Background preferred

• Leadership skills along with superb strategic & research oriented approach.
• Strong knowledge in RESTful web services.
• Basic knowledge of Ticket management Systems, SLA's, etc.
• Minimum 2 to 4 Years of experience in integration of payment gateway, API's & other payment stacks.

• Lead merchants through QA and integration of payment gateway, API's & other payment stacks
• Suggesting/correcting merchant payment flow based on API's and payment stacks available
• Provide support to merchants and internal teams on product/integration issues
• Work closely with projects on merchant specific initiatives that involve integration development
• Analysing merchant transaction data to debug issues with payment flow
• Responsible for making process notes, integration/ interface documents; and communicating them to clients/ internal operations team members.
• Work cross functionally with both client facing and engineering teams
• Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect
• Troubleshoot issues raised during integration
• Coordinate with Application Development Team to resolve issues on the production
• Understanding every feature of the application very clearly and passing the knowledge to the customer
• Liaising with technology team/ vendor management to implement the solutions; implement additional enhancements to the platform.
• Create documentation for future reference, training and support purposes
• Seamless on boarding of merchants, improve engagement and work on products to grow the retention rates of our active merchant base.
• Escalating issues that are open and not resolved within the predefined timeframe.
• Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Credit Card Processing, Banking & Finance.
• Familiarity of processes relating to payments/ collections.

Desired Profile / Criteria / Skills :

• Development/Tech Support/production support experience prefer
• Effective communication skills. Ability to communicate clearly, secure positive outcomes and break down complex topicsEfficiently do multitasking where the job holder will have to handle multiple customer requests from various sources
• Ability to troubleshoot issues and able to handle different types of customer inquiries
• Strong team player, ability to collaborate with peers and proven ability to work in a matrix organization. Willing to work extended hours depending on severity of the issue reported.