2 Persona Development Jobs

SAI Group is a private investment firm that has committed $1 billion to incubate and scale revolutionary AI-powered enterprise software application companies. Our portfolio comprises rapidly growing AI companies that collectively cater to over 2,000+ major global customers, with about $750 million in annual revenue, and employing a global workforce of over 4,000 individuals. SAI Group invests in new ventures based on breakthrough AI-based products that have the potential to disrupt existing enterprise software markets. Our latest investment, JazzX, is a pioneering technology company that is building a platform to shape the future of enterprise AI applications and offer practical solutions to real-world challenges. We are seeking highly motivated Business Analysts who can wear multiple hats as junior Product Managers. In this role, you will play a crucial part in shaping the future direction of our AI investments by identifying and evaluating new market opportunities. You will support market sizing efforts, analyze competitive landscapes, define key decision-maker personas, and pinpoint business processes ready for AI disruption. This is a unique opportunity to apply analytical skills to strategic challenges at the cutting edge of AI and partner closely with senior product leaders, go-to-market teams, and engineering to translate these opportunities into clear business needs and requirements, drive small product launches, and ensure successful delivery and impact with customers. This is an ideal opportunity for someone with a strong technical foundation and early-career experience who is ready to step into a product leadership mindset. Key Responsibilities - Market Opportunity Identification: Assist in researching and identifying potential new markets, industries, and use cases to create customer value and disruption. Support the evaluation of these opportunities based on strategic fit, technical feasibility, and market demand. - Market Sizing & Analysis: Contribute to market research activities to estimate market size, growth rates, and total addressable market (TAM) for identified opportunities. Gather and analyze industry reports, market data, and trend analyses. - Competitive Intelligence: Assist in identifying and analyzing key competitors, their offerings, strategies, strengths, and weaknesses within target markets. Help maintain a knowledge base of the competitive landscape relevant to AGI applications. - Persona & Decision-Maker Profiling: Support the development of detailed personas for key decision-makers, users, and influencers within target market segments. Help map out their needs, pain points, and buying journeys. - Process Analysis & Business Workflow Mapping: Analyze existing business processes and workflows in various industries to identify inefficiencies, challenges, and critical operational points. Collaborate with technical and product teams to pinpoint specific tasks and decision-making processes that can be significantly improved or automated. Contribute to conceptualizing how AGI can provide transformative solutions. - Requirements Gathering & Analysis: Work with stakeholders to elicit, document, and prioritize product and business requirements. Translate high-level business objectives into detailed user stories, process flows, and functional specifications. - Product Planning & Execution: Assist in defining product roadmaps and release plans for small to medium-sized features. Coordinate with engineering and QA teams to ensure timely delivery. Track progress, identify risks, and communicate status updates to stakeholders. - Stakeholder Management & Communications: Facilitate meetings, workshops, and demos with cross-functional teams. Act as a liaison between technical teams and business partners. Required Qualifications Education: Bachelor's degree in Engineering (Computer Science, Electrical, Industrial, or related) and an MBA from a top-tier business school (IIM, ISB, XLRI, FMS, or equivalent). Experience: 3 years of professional experience in business analysis, project coordination, or product support. Strong analytical, research, and quantitative skills with an ability to synthesize complex information from diverse sources. Excellent verbal and written communication skills, with the ability to present findings and insights clearly and persuasively. Exposure to product management activities (road mapping, user stories, sprint planning). Technical Skills: A demonstrable passion for artificial intelligence, market dynamics, and identifying new technological opportunities. Familiarity with Agile/Scrum methodologies and tools for product management, development & prioritization (JIRA, Confluence, Azure DevOps). Soft Skills: Strong analytical and problem-solving capabilities. Ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with a bias for action. Preferred Qualifications - Prior internship or full-time experience in a top-tier strategy consulting or technology product organization. - Exposure to AI technologies, SaaS platforms & cloud platforms (AWS, GCP, Azure). Why Join Us At JazzX, you have the opportunity to join the foundational team that is pushing the boundaries of what's possible to create an autonomous intelligence-driven future. We encourage our team to pursue bold ideas, foster continuous learning, and embrace the challenges and rewards that come with building something truly innovative. Your work will directly contribute to pioneering solutions that have the potential to transform industries and redefine how we interact with technology. As an early member of our team, your voice will be pivotal in steering the direction of our projects and culture, offering an unparalleled chance to leave your mark on the future of AI. We offer a competitive salary, equity options, and an attractive benefits package, including health, dental, and vision insurance, flexible working arrangements, and more.,

Job Title: Customer Experience Manager Location: Noida Exp- 5 to 8 years 8 to 13 years Job Category: Customer & Employee Experience, and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. Develop personas, journey maps, and other tools to lead teams through problem-solving of complex business and technical challenges that directly impact the customer experience. Analyze, quantify, and clearly articulate the value derived from program actions. Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. Provide thought leadership on the latest CX strategies and tools and seek to constantly advance HCLs position as a leader in Digital Workplace Services. Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Effectively influence fellow leaders and team members to gain support for the CX Program with data and persuasion. Evangelize the Customer Experience mission and vision to all levels of the organization. Service Improvement and Continuous Service Improvement (CSI): Review and recommend service level hygiene and improvement. Proactively assess operational practices across people, processes, and tools. Drive Continual Service Improvement Programs across various client and digital workplace services domains. Conduct Customer Experience/Technology Roadmap Workshops and create roadmaps to support efforts. Establish and implement industry best practices within our service delivery. Identify the need for proactive SWAT Programs. Make recommendations for tool adoption and maturity and drive implementation. Drive improvements to support end-user and customer leadership experience. Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: Conduct GAP/Maturity assessments and share results with action plans. Conduct predictive analysis for performance, productivity, and process improvement suggestions. Performance benchmarking with recommendations. Establish best practice guidelines and frameworks. Identify and enable learning and development opportunities. Establish 360 connect and feedback channels with internal and external customers/stakeholders. Establish business guidelines and validate new deals and renewals. Change Enablement (BCM): Understand the challenges users face adapting to new digital technologies and ways of working. Conduct workshops, interviews, surveys, focus group studies, and other engaging activities across the customers organization to collect and analyze user behavior data. Define and track adoption metrics across multiple initiatives in a program by analyzing tool usage data, monitoring end-user adoption, and devising adoption campaigns that include key learning objectives and change management activities. Implement change strategies and plans for multiple engagements that can cross-functional boundaries. Integrate change management with product management and influence successful mitigation strategies with integrating best practices, change management efforts, and interacting with key stakeholders to enable communication efforts. Practice Development: Publish best practices, case studies, white papers, and success stories. Establish an Innovation Council and identify opportunities for innovation, experience tools, and optimization. Qualifications: Overall progressive experience in Service Delivery, Operations Management, or Customer Support. Strong program management experience, including strategic planning, organization, execution, and follow-through. Strong data gathering and analytical skills which translate to action for improvement. Good presentation skills to build and share inspiring visual stories and use cases. Strong collaboration and influencing skills at all levels. Ability to adapt and change with the needs of the organization and business. Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. Recent experience as part of a Customer Experience organization preferred. Excellent communication skills in English. Certified or trained in Project Management (Agile Scrum Master, PMP/Prince2, CAPM, etc.). ITIL v3 or above certification. Experience in handling End User Technology Transition and Transformation Projects. Experience in delivery management and deployment of solutions.,