Job Description Client is looking for an achiever whose responsibility will be to manage our recruitment function for Client Services department. The role is a people manager role based out of our Gurgaon office and will be accountable and responsible for all aspects of talent acquisition across service lines of Client Services. The role requires hands-on experience, leadership skills, operations maturity, the ability to manage teams, stakeholders and executives. The position reports to the Senior Manager of Recruitment. Our ideal candidate would need to have relevant and hands-on experience of 10-13 years, including at least 4-5 years as a people manager. The role is a position of elevated responsibility, which is primarily responsible for recruitment and talent acquisition and the successful candidate will be responsible for coordinating the full lifecycle of hiring and delivering on the hiring numbers allocated to them. End to end recruiting ownership & accountability for frontline/ lateral (volume hiring) Designs develop and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps) Drives the recruiting team to achieve targets Strategize and run campus hiring program Conduct market and competitor mapping Ability to advise the recruitment team and business on recruitment, channel, branding best practices and interview techniques Designs the selection matrix for choosing the optimum recruitment channel and recruitment source Plan and coordinate mass recruiting events, for instance, campus hiring, recruitment drives, etc. Build a quality relationship with the internal customers and external recruitment agencies Monitors and constantly reduces the costs of the recruitment process Set the social media communication strategy for different job profiles and functions in the organization Conduct job interviews for the managerial/critical job positions Keep track of recruiting metrics (e.g. time-to-hire and cost-per-hire) Implement new sourcing methods (e.g. social recruiting and Boolean searches) Review recruitment software and suggest the best option for company needs Coordinate with department managers to forecast future hiring needs Participate in job fairs, campus & career events Build professional network through relationships with HR professionals, colleges and other partners Work on enriching candidates experience What You Will Need forthis Position Bachelor- s/Master's Degree and professional experience in a similar industry is essential Overall 10+ years of experience and 4-5 years of Manager/Assistant Manager experience Good knowledge of candidates sourcing methods Experience using online recruiting sources for job postings and resume sourcing (Monster, Naukri, Linkedln,other social and non-social channels) Excellent written and verbal communication skills Excellent understanding of recruitment processes Proficiency in using applicant tracking systems (ATS) Proficiency with MS Office (Outlook, Word, Excel) Good understanding of Employer Branding strategies Critical thinker and problem-solving skills Good interpersonal, presentation and interaction skills Team player Good time management skills Show more Show less

Who You Are You are a highly experienced and visionary securityprofessional with deep expertise in application security, architecture, and secure software development. You’re not only a strategist and a technical authority, but also someone who remains hands-onwhen it matters. You thrive on solving large-scale security problems, designing resilient security architectures, and enabling engineering teams to ship secure products without friction. You lead with influence, partner with engineering and product leaders, and drive scalable security solutions across an enterprise. You also play a pivotal role in client's Application Security Research &Engineering (ASRE) program—guiding the development of internal tooling, automation, and innovative approaches to secure software at scale. What You’ll Do Design and own secureapplication architectures across client's productlandscape, including SaaS platforms, mobile apps, APIs, and cloud-native services. Define and evolve application security strategy , driving initiatives that align with client's product roadmapand risk posture. Lead architecture reviews,threat modeling sessions, and risk assessments for high- impact products and features, including those involving AI/ML pipelines . Engineer and advocate scalablesecurity solutions , from reusable libraries and security design patterns to tooling integrations within the SDLC. Build and maintainrelationships with engineering leaders, product managers,and infrastructure teams to champion security-by-design principles. Partner with ASRE to defineand drive automation projects, internal tool development, and scalable controls for vulnerability discovery and remediation. Serve as the securitytechnical authority during escalations, post-incident reviews, customer audits, and design sprints. Provide technical leadership to the broaderAppSec team, mentoringSenior and Lead engineers and participating in hiring and capability building. Evaluate and introduce new technologies, standards, or frameworks to improve application security and developer experience. What You Bring 10+ years of experience in information security,with a strong focus on application security, architecture design , and secure development practices. Deep understanding of secure softwaredevelopment lifecycles (SDLC),secure design principles, and modern threat landscapes (including AI/MLrisks, supply chain,cloud- native, and microservices). Proven ability to architectsecure solutions across multi-tenant SaaS platforms, microservices, and API-driven ecosystems. Expertise in performing and leading threat modeling , code reviews , and architecture risk assessments . Strong coding and scripting skills (e.g., Python,Java, JavaScript, TypeScript, etc. ); ability to prototype tools or support ASRE initiatives directly. Hands-on experience with security tools and platforms (e.g., SAST, DAST, IAST, SCA, container scanning, IaC analysis). Familiarity with cloud security and native controls(AWS/GCP/Azure), DevSecOps pipelines, and IaC tools like Terraform. Excellent communication skillswith a proven ability to influence both technical and executive stakeholders. Strong grasp of regulatory frameworks and standards such as ISO 27001, SOC 2, PCI, OWASP, NIST 800-53/218, and AI RMF. Bonus If You Have Experience building securityframeworks or referencearchitectures adopted across multiple product teams. Research contributions to ASRE-style initiatives, open-source tooling, or internal platform development. Knowledge of emergingAI security threats(adversarial ML, model poisoning, privacy leakage, etc.). Certifications such as AWS CertifiedSolutions Architect—Associate/Professional, CSSLP, OSWE, GCPN, CISSP, SABSA, or SANS/GIAC Architect-level certification. Why You’llLove This Role You’ll define and influence the security architecture of platforms used by thousandsof customers worldwide. You’ll work on high-impact initiatives with the authority to shape how security is done— not just today, but for the long term. You’ll help grow and mentor a world-class AppSec team while staying close to the technology you love. You’ll drive an engineering-led securityculture alongside leadership that supports security investment, research, and innovation. Show more Show less

Position Overview The Investor Relations (IR) Manager will serve as the primary point of contact for current and prospective investors, ensuring transparent communication, cultivating strong relationships, and managing the end-to-end investor lifecycle. This role is critical in articulating the fund's strategy, performance, and objectives to stakeholders, contributing to its growth and reputation. The role requires leadership in managing client relationships, improving service delivery, and aligning customer relations strategies with the firm's business objectives. Job Role Lead in fundraising efforts by identifying, engaging, and nurturing relationships with prospective investors (PE Fund Houses, FOF, Institutional, family offices,). Reach out to potential investors to raise capital for the private equity fund ; offshore and domestic. Develop strategies to deepen engagement with existing investors, ensuring high levels of satisfaction and retention. Develop and implement a comprehensive investor relations strategy aligned with the firm's business objectives. Build and maintain relationships with current and prospective investors, analysts, and key stakeholders. Build a comprehensive and effective strategy to communicate with investors in a coherent and concise manner. Act as the main point of contact for investor queries and concerns. Coordinate meetings, roadshows, and conferences with investors, analysts, and stakeholders to discuss the firm's performance and outlook. Collaborate with the senior leadership team to develop messaging that reflects the company's strategy and growth potential. Build and maintain strong relationships with investors, addressing queries and providing updates on fund performance and portfolio entities. Assisting in conducting research in various tax & regulatory aspects in relation to the client. Assisting in preparation of presentations post understanding the facts of the case of each of the clients, scope of work required to be undertaken. Assisting in tracking each of the activities pertaining to each of the clients in an efficient manner and seeking solutions to the same in timely manner. Drive initiatives to improve the investor experience and enhance communication across business units. Collaborate with internal teams (finance, compliance, technology) to address regulatory requirements and operational improvements. Job Requirements CA/MBA/CFA with 7-10 yrs experience in Investor Relations, or similar domain. Others can apply subject to higher experience. Strong understanding of SEBI regulations and private equity markets. Excellent communication, relationship management, and analytical skills. Detail-oriented with strong organizational abilities. Solution oriented with strong communication skills. Temperament to work in teams. Ability to interact and co-ordinate with multiple stakeholders including other businesses, teams and individuals within the organization across levels. Preferably have experience and knowledge of dealing with clients and interacting with them efficiently. (ref:iimjobs.com) Show more Show less

About the role: We are seeking to add an experienced full-time, Team lead / AM to assist and support our Manager for PMI, System Integration projects. The ideal Candidate should have relevant experience and should be able to work independently with little and no supervision. This person must be exceedingly well organized, flexible and enjoy ambiguous problem solving. The resource should be comfortable working within tight timelines, remaining flexible, proactive, and efficient. The role requires a high level of professionalism and confidentiality. Expert level written and verbal communication skills, strong decision-making ability and attention to detail are key success factors. Role & Responsibilities Seeking a results-driven Project Manager with 3+ years of experience a in enterprise systems transformation , particularly in managing post-merger/acquisition integration projects . This role will focus on the transition of acquired company systems into the technology stack of the parent organization. As a transformation leader, you will play a pivotal role in orchestrating the alignment of people, process, and technology across multiple business units, ensuring a smooth and efficient transition with minimal disruption to operations Key Responsibilities: Lead end-to-end systems integration and transformation projects across CRM, ERP and other business applications. Drive post-merger transition efforts , aligning systems of acquired entities with those of the acquiring organization. Collaborate with business, and IT to define project scope, milestones, and deliverables. Develop detailed project plans , risk mitigation strategies, and resource allocation models. Oversee data migration, process harmonization, and user adoption initiatives. Ensure compliance with IT governance, data security, and regulatory requirements during system transitions. Provide regular project updates to senior leadership and stakeholders through presentations and reports. Facilitate change management and training to support business continuity and stakeholder engagement. Qualifications: MBA from B school. With post qualification experience in Systems Transformation. Hands-on experience with Salesforce /EBS and other CRM / ERP tools. Proven track record of leading successful integration projects in a corporate setting. Strong understanding of IT systems, data management, and process optimization. Exceptional leadership skills with the ability to manage and motivate cross-functional teams. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to interact effectively with various stakeholders. The ability to work under pressure and manage multiple priorities in a fast-paced environment. Experience with project management tools and methodologies. Show more Show less

AVP/VP - Online Merchandising Role Overview :- We are seeking an experienced and strategic Head of Merchandising to lead the overall merchandising function across categories. The ideal candidate will bring deep fashion industry experience, sharp commercial acumen, and strong leadership capabilities to drive assortment planning, vendor partnerships, and category growth — all while owning P&L outcomes and key business drivers. Key Responsibilities :- Merchandising Strategy & Planning • Develop seasonal and annual merchandise strategies aligned with brand positioning and sales targets. • Oversee assortment planning, ensuring an optimal mix of designers, categories, and price points. • Analyze product performance and consumer trends to inform buying and replenishment decisions. • Own the merchandising P&L, driving gross margin, stock turns, and sell-through. Vendor Management & Negotiation • Build and nurture strong vendor and designer relationships. • Lead commercial negotiations including margin structures, payment terms, return policies, and exclusivity. • Drive strategic partnerships with key designer labels and identify new sourcing opportunities. • Demonstrate strong commercial acumen in deal structuring and business forecasting. Cross-functional Collaboration • Collaborate closely with Marketing, Sales, Ecommerce, Visual Merchandising, and Tech teams to ensure smooth go-to-market execution. • Partner with Finance and Operations on budgeting, inventory planning, and vendor payments. Team Leadership • Lead, mentor, and grow a high-performing merchandising team. • Set clear KPIs, coach team members, and foster a culture of ownership, creativity, and performance. Qualifications & Experience • 10+ years of experience in fashion merchandising, buying, or category management — preferably in luxury, designer wear, or multi-brand environments. • Proven track record in commercial negotiations and vendor management. • Strong commercial acumen and a solid understanding of P&L ownership. • Deep understanding of Indian fashion and consumer behavior across price points. • Strong leadership and team-building skills. • Analytical and data-driven mindset; adept at tools like Excel, MIS reporting, and merchandising software. • Excellent communication and interpersonal skills, able to lead a large team • Strong educational qualifications and relevant experience Show more Show less

About the Role We are seeking a highly motivated and experienced Client Services Senior Leader to lead and inspire a global team of 250+ professionals. In this critical role, you will be responsible for the overall success of our client relationships, ensuring customer satisfaction and driving long-term value. You will play a pivotal role in shaping our client services strategy, optimizing operational excellence, and fostering a high-performing and customer-centric culture. Key Responsibilities Leadership & Team Management: • Lead, mentor, and develop a high-performing global team of 250+ client services professionals, including customer success managers, onboarding experts, Professional Services team and technical support specialists. • Thought leader who understands the hospitality industry and client services function Client Relationship Management: • Build and maintain strong, long-term relationships with key client stakeholders at all levels, including C-suite executives, and key decision-makers. • Proactively identify client needs and anticipate potential challenges. • Develop and execute strategic client engagement plans to maximize customer value and retention. • Effectively manage client escalations and ensure timely resolution of client issues. Operational Excellence: • Define and implement best-in-class client service processes and methodologies across all client touchpoints. • Drive continuous improvement initiatives to enhance client satisfaction, operational efficiency, and overall service delivery. Industry Expertise: • Demonstrate a deep understanding of the hospitality industry, including hotel and venue operations, business models, revenue management strategies, RFP processes, and the competitive landscape. • Possess strong knowledge of the technologies and processes used by hotels and venues, such as property management systems (PMS), customer relationship management (CRM) systems, and revenue management systems (RMS). Strategy & Innovation: • Develop and execute the long-term client services strategy, aligned with the overall business objectives. • Identify and explore new opportunities to enhance the client experience and drive customer loyalty. Qualifications & Experience • Bachelor's degree in Hospitality Management, Business Administration, Computer Science, or a related field • 20+ years of total experience across Customer Success, relationship management, Business Development, Service delivery with exposure to Hospitality industry • Proven experience leading and managing large global teams (100+ span)

Job Description Client is looking for an achiever whose responsibility will be to manage our recruitment function for Client Services department. The role is a people manager role based out of our Gurgaon office and will be accountable and responsible for all aspects of talent acquisition across service lines of Client Services. The role requires hands-on experience, leadership skills, operations maturity, the ability to manage teams, stakeholders and executives. The position reports to the Senior Manager of Recruitment. Our ideal candidate would need to have relevant and hands-on experience of 10-13 years, including at least 4-5 years as a people manager. The role is a position of elevated responsibility, which is primarily responsible for recruitment and talent acquisition and the successful candidate will be responsible for coordinating the full lifecycle of hiring and delivering on the hiring numbers allocated to them. End to end recruiting ownership & accountability for frontline/ lateral (volume hiring) Designs develop and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps) Drives the recruiting team to achieve targets Strategize and run campus hiring program Conduct market and competitor mapping Ability to advise the recruitment team and business on recruitment, channel, branding best practices and interview techniques Designs the selection matrix for choosing the optimum recruitment channel and recruitment source Plan and coordinate mass recruiting events, for instance, campus hiring, recruitment drives, etc. Build a quality relationship with the internal customers and external recruitment agencies Monitors and constantly reduces the costs of the recruitment process Set the social media communication strategy for different job profiles and functions in the organization Conduct job interviews for the managerial/critical job positions Keep track of recruiting metrics (e.g. time-to-hire and cost-per-hire) Implement new sourcing methods (e.g. social recruiting and Boolean searches) Review recruitment software and suggest the best option for company needs Coordinate with department managers to forecast future hiring needs Participate in job fairs, campus & career events Build professional network through relationships with HR professionals, colleges and other partners Work on enriching candidates experience What You Will Need forthis Position Bachelor- s/Master's Degree and professional experience in a similar industry is essential Overall 10+ years of experience and 4-5 years of Manager/Assistant Manager experience Good knowledge of candidates sourcing methods Experience using online recruiting sources for job postings and resume sourcing (Monster, Naukri, Linkedln,other social and non-social channels) Excellent written and verbal communication skills Excellent understanding of recruitment processes Proficiency in using applicant tracking systems (ATS) Proficiency with MS Office (Outlook, Word, Excel) Good understanding of Employer Branding strategies Critical thinker and problem-solving skills Good interpersonal, presentation and interaction skills Team player Good time management skills

Job Description We are seeking an experienced and dynamic Director of Professional Services to lead our growing Professional Services team. The ideal candidate will have a proven track record of successfully leading professional services functions in the SaaS industry, ensuring our clients receive exceptional service and are set up for long-term success. This role will be pivotal in driving customer adoption, increasing retention, and delivering measurable value through expert-led service engagements. You will manage the delivery of high-quality services to our clients, which includes implementation, training, consulting, and strategic guidance. As the Director, you will collaborate closely with product, engineering, sales, and customer success teams to align client needs with the company’s strategic goals. What You Will Be Doing: Leadership & Team Management: Lead and develop a high-performing Professional Services team, fostering a culture of excellence, accountability, and continuous improvement. Provide coaching, mentorship, and career development to professional services leaders and project managers. Client Delivery & Success: Oversee the successful delivery of project implementations, and post-implementation services for clients. Drive the adoption of the company's SaaS solution and ensure projects are completed on time, within budget, and to the highest standards. Strategic Planning & Process Improvement: Collaborate with internal teams (sales, Account management, product, and customer success) to shape the company’s service offerings and roadmap. Identify opportunities for service automation, process efficiency, and innovation to improve service delivery and scalability. Financial Management Customer Advocacy & Collaboration Reporting & Metrics Key Skills & Competencies :- Leadership & Team Management - Strong people management skills, with a proven experience of managing diversified teams/verticals globally, and also to lead, and develop high-performance teams. Project & Program Management - Proficient in project management methodologies (Agile, Waterfall, etc.) and tools (Wrike, Jira, Asana, Trello, etc.). Client Relationship Management - Exceptional interpersonal skills and the ability to build strong relationships with clients and stakeholders. SaaS Expertise & Technical Acumen - Deep understanding of SaaS solutions, cloud technology, and enterprise software deployments. Ability to translate technical features and capabilities into business outcomes for clients. Financial & Resource Management - Experience with budgeting, forecasting, and managing professional services financials. Process Improvement & Innovation - Proven track record of improving and scaling service delivery processes through digital transformation initiatives. What You Need For This Position: Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience). 8+ years of experience in professional services, with at least 5 years in a leadership position. Proven track record in leading SaaS implementations and customer success initiatives. Experience working with cross-functional teams (sales, product, engineering) in a fast-paced SaaS environment. PMP, ITIL, or other relevant certifications are a plus. Strong understanding of SaaS business models and subscription-based services.

DATABASE ENGINEERING Responsibilities: Design, develop, and manage databases on the AWS cloud platform Develop and maintain automation scripts or jobs to perform routine database tasks such as provisioning, backups, restores, and data migrations. Build and maintain automated testing frameworks for database changes and upgrades to minimize the risk of introducing errors. Implement self-healing mechanisms to automatically recover from database failures or performance degradation. Integrate database automation tools with CI/CD pipelines to enable continuous delivery and deployment of database changes. Collaborate with cross-functional teams to understand their data requirements and ensure that the databases meet their needs Implement and manage database security policies, including access control, data encryption, and backup and recovery procedures Ensure that database backups and disaster recovery procedures are in place and tested regularly Develop and maintain database documentation, including data dictionaries, data models, and technical specifications Stay up-to-date with the latest cloud technologies and trends and evaluate new tools and products that could improve database performance and scalability. Requirements: (Postgres/MySQL/SQL Server, AWS CloudFormation/CDK, Python) Bachelor degree in Computer Science, Information Technology, or a related field Minimum of 3-6 years of experience in designing, building, and administering databases on the AWS cloud platform Strong experience with Infra as Code (CloudFormation/AWS CDK) and automation experience in Python In-depth knowledge of AWS database services such as Amazon RDS, EC2, S3, Amazon Aurora, and Amazon Redshift and Postgres/Mysql/SqlServer Strong understanding of database design principles, data modelling, and normalisation Experience with database migration to AWS cloud platform Strong understanding of database security principles and best practices Excellent troubleshooting and problem-solving skills Ability to work independently and in a team environment

DATABASE ENGINEERING Responsibilities: Design, develop, and manage databases on the AWS cloud platform Develop and maintain automation scripts or jobs to perform routine database tasks such as provisioning, backups, restores, and data migrations. Build and maintain automated testing frameworks for database changes and upgrades to minimize the risk of introducing errors. Implement self-healing mechanisms to automatically recover from database failures or performance degradation. Integrate database automation tools with CI/CD pipelines to enable continuous delivery and deployment of database changes. Collaborate with cross-functional teams to understand their data requirements and ensure that the databases meet their needs Implement and manage database security policies, including access control, data encryption, and backup and recovery procedures Ensure that database backups and disaster recovery procedures are in place and tested regularly Develop and maintain database documentation, including data dictionaries, data models, and technical specifications Stay up-to-date with the latest cloud technologies and trends and evaluate new tools and products that could improve database performance and scalability. Requirements: (Postgres/MySQL/SQL Server, AWS CloudFormation/CDK, Python) Bachelor degree in Computer Science, Information Technology, or a related field Minimum of 3-6 years of experience in designing, building, and administering databases on the AWS cloud platform Strong experience with Infra as Code (CloudFormation/AWS CDK) and automation experience in Python In-depth knowledge of AWS database services such as Amazon RDS, EC2, S3, Amazon Aurora, and Amazon Redshift and Postgres/Mysql/SqlServer Strong understanding of database design principles, data modelling, and normalisation Experience with database migration to AWS cloud platform Strong understanding of database security principles and best practices Excellent troubleshooting and problem-solving skills Ability to work independently and in a team environment

As the Director of Professional Services at our company, you will play a crucial role in leading and managing our Professional Services team. With a focus on providing exceptional service to our clients in the SaaS industry, you will drive customer adoption, increase retention, and deliver measurable value through expert-led service engagements. Your responsibilities will include overseeing the delivery of high-quality services such as implementation, training, consulting, and strategic guidance to ensure our clients" long-term success. Collaboration with internal teams including product, engineering, sales, and customer success will be essential to align client needs with the company's strategic goals. Your key responsibilities will involve: - Leadership & Team Management: Leading and developing a high-performing Professional Services team, providing coaching, mentorship, and career development to team members. - Client Delivery & Success: Overseeing project implementations, post-implementation services, and driving adoption of the company's SaaS solution to ensure timely and high-quality project completion. - Strategic Planning & Process Improvement: Collaborating with internal teams to shape service offerings, identifying opportunities for process efficiency, innovation, and service scalability. - Financial Management, Customer Advocacy, Collaboration, Reporting, and Metrics. Key Skills & Competencies required for this role include: - Leadership & Team Management: Strong people management skills and experience in leading diversified teams globally. - Project & Program Management: Proficiency in project management methodologies and tools. - Client Relationship Management: Exceptional interpersonal skills and ability to build strong client relationships. - SaaS Expertise & Technical Acumen: Deep understanding of SaaS solutions and enterprise software deployments. - Financial & Resource Management: Experience with budgeting, forecasting, and managing professional services financials. - Process Improvement & Innovation: Proven track record in improving service delivery processes through digital transformation initiatives. To qualify for this position, you will need: - A Bachelor's degree in Business, Information Technology, or related field. - 8+ years of experience in professional services, with at least 5 years in a leadership role. - Proven experience in leading SaaS implementations and customer success initiatives. - Strong understanding of SaaS business models and subscription-based services. - Relevant certifications such as PMP, ITIL are a plus. If you are looking for a challenging and rewarding opportunity to lead a dynamic Professional Services team and drive customer success in the SaaS industry, we encourage you to apply for this position.,

You are seeking an experienced and dynamic Director of Professional Services to lead the growing Professional Services team. The ideal candidate will have a proven track record of successfully leading professional services functions in the SaaS industry, ensuring clients receive exceptional service and are set up for long-term success. Your role will be pivotal in driving customer adoption, increasing retention, and delivering measurable value through expert-led service engagements. Your responsibilities will include managing the delivery of high-quality services to clients, which encompasses implementation, training, consulting, and strategic guidance. As the Director, you will collaborate closely with product, engineering, sales, and customer success teams to align client needs with the company's strategic goals. Leadership & Team Management: - Lead and develop a high-performing Professional Services team, fostering a culture of excellence, accountability, and continuous improvement. - Provide coaching, mentorship, and career development to professional services leaders and project managers. Client Delivery & Success: - Oversee the successful delivery of project implementations and post-implementation services for clients. - Drive the adoption of the company's SaaS solution and ensure projects are completed on time, within budget, and to the highest standards. Strategic Planning & Process Improvement: - Collaborate with internal teams to shape the company's service offerings and roadmap. - Identify opportunities for service automation, process efficiency, and innovation to improve service delivery and scalability. Key Skills & Competencies: - Leadership & Team Management - Project & Program Management - Client Relationship Management - SaaS Expertise & Technical Acumen - Financial & Resource Management - Process Improvement & Innovation What You Need For This Position: - Bachelors degree in Business, Information Technology, or a related field (or equivalent experience). - 8+ years of experience in professional services, with at least 5 years in a leadership position. - Proven track record in leading SaaS implementations and customer success initiatives. - Experience working with cross-functional teams in a fast-paced SaaS environment. - PMP, ITIL, or other relevant certifications are a plus. - Strong understanding of SaaS business models and subscription-based services.,