Cross Technology Managed Services Engineer (L2) NTT DATA, Inc.

4.0 - 7.0 years

6 - 10 Lacs

Mumbai

Work from Office

What you'll be doing Patch Management & Deployment: Deploying patches across endpoints and servers, troubleshooting deployment failures, and monitoring patch compliance. BigFix Client Management: Installing, configuring, and troubleshooting BigFix clients on endpoints, ensuring connectivity, and resolving communication issues. Fixlet & Baseline Management: Deploying Fixlets, Tasks, and Baselines for software installations and security updates, monitoring deployment failures, and troubleshooting. OS Deployment & Upgrade: Assisting in OS image deployment using BigFix OSD, deploying Windows 10/11 upgrades, and troubleshooting upgrade failures. Console Administration: Managing user roles and permissions in the BigFix Console, generating reports on system compliance and vulnerabilities. Troubleshooting & Issue Resolution: Resolving client-server communication issues, analyzing logs and error messages, and working with L3 teams for escalated issues. Compliance & Security Enforcement: Ensuring that systems comply with security policies and regulations, such as PCI. System Auditing: Performing regular system audits, including log monitoring, patch reviews, and system alert message reviews. Monitoring Systems: Creating and updating monitoring systems to provide early warnings of potential issues. Communication: Effectively communicating relevant systems-related information to the IT team and superiors. On-Call Support: May be required to provide after-hours on-call support. Essential Skills: Strong understanding of BigFix concepts and features. Experience with patch management and endpoint security. Experience with Linux, Windows, and macOS. Troubleshooting and problem-solving skills. Experience with BigFix OSD and OS deployment. Familiarity with security compliance and regulations.

Posted 2 weeks ago

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Executive/Sr. Executive -Patch Management& Security Administrator Micro Labs

2 - 5 years

3 - 7 Lacs

Bengaluru

Work from Office

The responsibilities of this patch management administrator encompass the full lifecycle of software and system updates within the organization's infrastructure. This includes patch management, prioritization, rigorous testing, ensuring compliance, effective troubleshooting, and continuous monitoring. Additionally, this role is integral to assets and configuration management. The administrator oversees the entire process of applying necessary patches and updates, which are crucial for maintaining the security posture, operational stability, and optimal performance of our systems by addressing vulnerabilities, providing new features, and resolving existing issues. To achieve these goals, the patch management administrator will collaborate closely with system administrators, security teams, and other IT professionals, ensuring seamless operations and adherence to established patching policies. Key responsibilities related to patch management within the organization: Patch Deployment:** This includes managing, testing, and deploying patches for operating systems, applications, and hardware devices across the network. Patch Scheduling:** Develop and maintain a clear patch deployment schedule to ensure timely and organized application of patches, minimizing system downtime and disruption. Vulnerability Management:** A crucial aspect is identifying vulnerabilities in systems and software through consistent monitoring of patch release notes, vendor advisories, and security bulletins. Security Compliance:** All patch management activities must ensure compliance with relevant security standards, regulatory requirements, and internal policies. Testing and Validation:** Before deploying any patch to production environments, thorough testing in a controlled environment will be mandatory to confirm compatibility and stability. System Monitoring:** Continuously monitor the status of patch deployments, promptly identify any failed patches, and coordinate the necessary remediation activities. Documentation:** Maintaining detailed records of all patching activities, including schedules, testing outcomes, identified issues, and their resolutions, is essential. Regular reports will be prepared for IT management and auditors. Collaboration:** Effective collaboration with other IT teams, including network, security, and systems administrators, is vital to ensure consistent patch application across all systems. Incident Response:** Engineer must be prepared to troubleshoot any patching issues that arise and provide timely resolutions to problems caused by patch deployments. Patch Inventory Management:** Accurately tracking and maintaining an inventory of patches for all software and systems in use is necessary to ensure they are up to date and applied regularly. Continuous Improvement:** Staying informed about the latest patching tools, techniques, and best practices is key to continuously enhancing the patch management processes.

Posted 1 month ago

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