Parent Community Manger

Job description

Title: Parent Community Manager

Reports to: Center Manager/Director

Organization: PEP Schoolv2, LNR Avenue, Opp KLM Fashion Mall,27th Main Rd, HSR Lay Out, Bengaluru,560102

Key objectives of this role: Working closely with the Center Manager/Director, the Parent Community Manager’s key goal is to provide our parents (customers) with outstanding experience with all facets of the school operations.

As the ‘face’ of PEP Schoolv2, the Parent Community Manager would be expected to be presentable and friendly, with outstanding people and conflict resolution skills. One is expected to have a talent for multi-tasking, with excellent communication and organizational skills.

Roles and Responsibilities:

a. Parent engagement: Be the first point of contact for all aspects of parent engagement including sharing updates to parents, coordinating with educators / support staff, educating parents using simple Montessori techniques and child psychology literature, helping parents understand the school policies and enforcing them subsequently

b. Parent-facing content: Own creation and updation of all parent-facing content, including on the website, social media channel, parent-education series, emails and marketing events (workshops / seminars / talks)

c. Center operations: Own and drive operational excellence across a few internal school operations. Ex:

a. Developing & executing an effective training plan for all support staff roles

b. Managing monthly cash-spends & purchases, infrastructure maintenance and transport

Skills that will help one succeed in this role:

• Being flexible and open-minded
• Being confident and focused on tasks
• Being professional and courteous
• Being meticulous and organised
• Resolving problems quickly
• Being thorough and analytical
• Using initiative

Characteristics of an ideal person:

• Passionate about Education and Child Development
• Has strong communication and interpersonal skills
• Enjoys working with parents and educators
• Has 5+ years of experience in either customer-facing roles in Hospitality, Healthcare, Retail, IT/BPO sectors, or played different roles in the HR function (Recruitment, L&D, HRBP)
• Has prior experience as an educator, and ideally in a Montessori or progressive school
• Preference will be given to individuals with demonstrated expertise in sales, customer support, and client-facing roles, particularly within the retail industry.

About PEP Schoolv2: Our mission is to empower each child to discover and achieve their full potential. We have adopted the Montessori philosophy and approach, focus on hiring great teachers and team members, and sincerely partner with our parents.

We are a 8-year old Montessori-based school, and offer learning programs for children from the ages of 1.25 years to 12 years. Our team members are Montessori-trained, passionate about child development and experienced professionals, who have chosen to be in the field of Education consciously.

Checkout our website and FB page to know more about us: https://www.pepschoolv2.com/ and https://www.facebook.com/pepschoolv2

If interested, share your resume at [email protected]

Job Type: Full-time

Pay: ₹30,000.00 - ₹60,000.00 per month

Schedule:

• Day shift

Work Location: In person

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Work Location: In person