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3.0 - 8.0 years
19 - 22 Lacs
Bengaluru
Work from Office
Your Key Responsibilities Would Include: Summary: The SW QA Engineer functions as part of the Regional Escalation Support (RES) Team within the Technical Assistance Center (TAC) organization. Within this role, the SW QA Engineer performs advanced level fault isolation and troubleshooting of assigned Customer issues. The SW QA Engineer operates cross-functionally with Infinera SW / HW Engineering, Product Line Management (PLM), Global Technical Support (GTS) Teams to effectively and efficiently resolve issues affecting the Customers networks. Manages assigned escalation support requests with a view towards driving increased Customer satisfaction, analyzing and providing software solutions through product enhancement, defect resolution, documentation, and creation of custom solutions. Responsibilities : Investigate and troubleshoot customer issues in both Production and Lab environments Provide root cause analysis and suggestions for corrective actions Produce and deliver Customer facing documents that explain technically complex issues Produce and deliver post-mortem actions to resolve issues in Customer networks Responsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may arise Contribute to the development of Knowledge Base content Review new release of technical documents for accuracy and completeness Test and validate customized scripts prior to release Develop and support sustaining Technical Notes and Field Service Bulletins to be utilized by both internal and external operators Knowledge, Skills, and Abilities Prior experience with long haul or metro optical networks required Practical knowledge of Ethernet, SONET/SDH, DWDM and OTN Experience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc. Hands-on testing experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders Knowledge in TCP/IP networking, L2/L3 routing and switching is a plus Prior system test, scripting and/or new product introduction experience required Extensive experience with traffic generators and network protocols analysis tools Strong problem-solving skills, applicable to large and complex network scenarios Experience with creating Power Point presentations and Excel Highly detail-oriented, excellent analytical and troubleshooting skills Candidate must possess excellent inter-personal, oral and written communication skills
Posted 23 hours ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
You should have a MTech in Optoelectronics and communication /Laser/Fiber optics or any related branches or a BTech in Electronics and communication/Telecommunication/Instrumentation or any related branches with 2 to 4 years of experience in Electronics and Fiber optics product development or related field. Your experience should include working in a high-level collaborative environment, promoting a teamwork mentality, and applying analytical thinking and problem-solving skills. You should also have the ability to predict challenges and proactively head-off obstacles. As a Fiber Optics Development Engineer, your responsibilities will include conducting Fiber Optics sensor development for different applications such as Perimeter Intrusion Detection System Designs, Fiber optic electronic product design, Distributed Acoustic Sensing (DAS) system development, data collection and analysis for various field events, data pre-processing and event analysis, Geotagging for sensor locations, Fiber Bragg grating based sensors and solutions development, research for new fibre-based product developments, software integration and interface developments, Graphical User Interface Design validation and testing, coordination and implementation of Integration of Third-party products, Product Demonstrations in virtual and physical mode, Site survey and project report preparation, client interactions for feedback and training, technical documentation creation, basic prototype development on various devices in coordination with Design and Production departments, coordination with OEM companies and system integrators for projects, documentation and presentations for specific requirements, BoQ and Proposals preparation for projects, coordination of different teams for product developments, travel to project sites and client locations for demo, POC, and Deployments, providing training and guidance to engineers and system integrators. You should have working knowledge on fiber optic cables and passive optical components, Mach-Zender and Sagnac based fiber optic interferometric sensor design, knowledge in Lasers and Photodetectors, Phase-OTDR based Distributed Acoustic Sensing, Fiber Optic Passive components testing and utilization in sensor designs, strain, vibration, and temperature data interpretation and analysis using different tools, knowledge on Electronics circuit design and understanding of schematics, experience in using OSA, Splicing Machine, OTDR, Optical Power Meter, DSO, MATLAB, Python, Labview, Embedded C, preparing Engineering documents and technical reports in the English language, good oral and written communication skills, knowledge of Machine learning models and data analysis, preparing the BOM, end to end project execution, and client coordination. Desired skills include knowledge about Database and MySQL, AWS and Docker integration, Machine learning and data analysis, comfort with Git, Docker-based software development, and preferably cloud experience with AWS/Azure.,
Posted 1 day ago
2.0 - 6.0 years
10 - 14 Lacs
Bengaluru
Work from Office
In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. The Software QA Engineer is a key member of the Regional Escalation Support (RES) Team within the Technical Assistance Center (TAC) organization. In this role, the engineer handles advanced fault isolation and troubleshooting for complex customer issues. This position works cross-functionally with Software/Hardware Engineering, Product Line Management (PLM), Global Technical Support (GTS), and other Nokia teams to drive timely and effective resolution of issues impacting customer networks. Key responsibilities include managing assigned escalation support requests, enhancing customer satisfaction, and delivering software solutions through defect resolution, product improvements, documentation updates, and custom solution development. Prior experience with long haul or metro optical networks required Practical knowledge of Ethernet, SONET/SDH, DWDM and OTN Experience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc. Hands-on testing experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders Knowledge in TCP/IP networking, L2/L3 routing and switching is a plus Prior system test, scripting and/or new product introduction experience required Extensive experience with traffic generators and network protocols analysis tools Strong problem-solving skills, applicable to large and complex network scenarios Experience with creating Power Point presentations and Excel Highly detail-oriented, excellent analytical and troubleshooting skills Candidate must possess excellent inter-personal, oral and written communication skills Investigate and troubleshoot customer issues in both Production and Lab environments Provide root cause analysis and suggestions for corrective actions Produce and deliver Customer facing documents that explain technically complex issues Produce and deliver post-mortem actions to resolve issues in Customer networks Responsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may arise Contribute to the development of Knowledge Base content Review new release of technical documents for accuracy and completeness Test and validate customized scripts prior to release Develop and support sustaining Technical Notes and Field Service Bulletins to be utilized by both internal and external operators
Posted 1 week ago
3.0 - 6.0 years
8 - 12 Lacs
Bengaluru
Work from Office
In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. The Software QA Engineer is a key member of the Regional Escalation Support (RES) Team within the Technical Assistance Center (TAC) organization. In this role, the engineer handles advanced fault isolation and troubleshooting for complex customer issues. This position works cross-functionally with Software/Hardware Engineering, Product Line Management (PLM), Global Technical Support (GTS), and other Nokia teams to drive timely and effective resolution of issues impacting customer networks. Key responsibilities include managing assigned escalation support requests, enhancing customer satisfaction, and delivering software solutions through defect resolution, product improvements, documentation updates, and custom solution development. Prior experience with long haul or metro optical networks required Practical knowledge of Ethernet, SONET/SDH, DWDM and OTN Experience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc. Hands-on testing experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders Knowledge in TCP/IP networking, L2/L3 routing and switching is a plus Prior system test, scripting and/or new product introduction experience required Extensive experience with traffic generators and network protocols analysis tools Strong problem-solving skills, applicable to large and complex network scenarios Experience with creating Power Point presentations and Excel Highly detail-oriented, excellent analytical and troubleshooting skills Candidate must possess excellent inter-personal, oral and written communication skills Investigate and troubleshoot customer issues in both Production and Lab environments Provide root cause analysis and suggestions for corrective actions Produce and deliver Customer facing documents that explain technically complex issues Produce and deliver post-mortem actions to resolve issues in Customer networks Responsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may arise Contribute to the development of Knowledge Base content Review new release of technical documents for accuracy and completeness Test and validate customized scripts prior to release Develop and support sustaining Technical Notes and Field Service Bulletins to be utilized by both internal and external operators
Posted 1 month ago
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