Desktop Support Intern Infolog solutions private limited

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Windows Platform Support Specialist, you will be responsible for installation, configuration, and administration of Windows7, Windows 8, and Windows 10 operating systems. Your duties will include troubleshooting hardware and OS issues for all model desktops and laptops, configuring drivers and devices, setting up new user PCs and profiles, assigning IP addresses and LAN configurations, as well as resolving mail client problems including MS-Outlook configuration. You will be expected to handle internet-related issues, configure basic TCP/IP settings, create, delete, and modify user accounts, and manage user permissions. Remote management through tools like Team Viewer, VNC, and Remote Desktop to address Windows and software issues will also be part of your responsibilities. Additionally, you will be in charge of installing, configuring, and maintaining network printers, upgrading hardware and software components, and providing internal office software support. To qualify for this role, you should be a graduate in any IT stream or hold a relevant diploma. While freshers and recent graduates are encouraged to apply, candidates with Microsoft certifications will be given preference. This position is open to male applicants who are available for immediate joining. This is a full-time position with the possibility of an internship, and the contract length is set at 6 months. The workdays are from Monday to Friday, and candidates must be able to commute or relocate to Bengaluru, Karnataka. Education requirements include a diploma, with preference given to candidates with at least 1 year of experience in IT or related fields. If you meet these qualifications and are ready to take on a challenging role in Windows platform support, we encourage you to apply for this position.,

Posted 4 days ago

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Sr. Engineer - Wintel & Virtualization Microland

5.0 - 6.0 years

3 - 7 Lacs

Bengaluru, Karnataka, India

On-site

Required Skills Technology | (Operating) System Administration |Windows Server Administration Technology | Operating System |Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS Technology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Delivery Skills: 1. Proactive monitoring: Initiate Windows, VMWare, HyperV administration, monitoring, based on SOPs fix the possible issues, Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer - Follow through and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user/customer communication

Posted 1 week ago

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Administrator - Wintel & Virtualization Microland

3.0 - 9.0 years

3 - 7 Lacs

Mumbai, Maharashtra, India

On-site

Required Skills Technology | (Operating) System Administration|Windows Server Administration Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS Technology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device or service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user,customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Posted 1 week ago

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