Order To cash process

The Order to Cash (O2C) Specialist is responsible for managing the complete order to cash cycle, including customer order processing, invoicing, credit management, collections, and cash application. The role ensures timely and accurate order fulfillment, billing, and receipt of payments while maintaining excellent customer service and internal controls.

Key Responsibilities:

• Order Management:

• Process customer orders in ERP systems (e.g., SAP, Oracle).
  
• Ensure accuracy of customer data, pricing, and order terms.
  
• Monitor order status and communicate delays or issues proactively.
  

• Invoicing & Billing:

• Generate and send invoices according to customer agreements.
  
• Resolve any billing discrepancies or disputes with internal teams and customers.
  

• Credit Management:

• Evaluate customer creditworthiness in coordination with the credit team.
  
• Monitor customer credit limits and manage order holds due to overdue payments.
  

• Accounts Receivable & Collections:

• Follow up with customers to ensure timely payments.
  
• Maintain aging reports and escalate overdue accounts when necessary.
  
• Work closely with the collections team or third-party agencies as needed.
  

• Cash Application:

• Apply customer payments against invoices in the system.
  
• Handle unapplied or misapplied payments and reconcile discrepancies.
  

• Customer Service & Relationship Management:

• Serve as the primary contact for customer inquiries related to orders, billing, or payments.
  
• Build strong relationships with customers and internal departments (Sales, Logistics, Finance).
  

• Compliance & Reporting:

• Adhere to company policies and financial regulations (SOX, IFRS, etc.).
  
• Prepare reports on DSO, aging, collections performance, etc.
  
• Support audit requirements and continuous process improvement.
  

Qualifications:

• Bachelor's degree in Finance, Accounting, Business, or related field.
  
• 25 years of experience in an O2C role or related finance/accounting position.
  
• Proficiency with ERP systems (SAP, Oracle, NetSuite, etc.).
  
• Strong understanding of the full O2C cycle.
  
• Excellent communication and problem-solving skills.
  
• Strong attention to detail and organizational skills.
  
• Knowledge of financial compliance and credit control principles.
  

Preferred Skills:

• Experience in shared services or multinational environments.
  
• Familiarity with automation tools (RPA, OCR, etc.).
  
• Working knowledge of trade terms (Incoterms, payment terms, etc.).