Order to Cash Operations Associate

Skill required: Order to Cash - Cash Application Processing
Designation: Order to Cash Operations Associate
Qualifications:BBA/BCom/MCom
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Execute daily cash application activities in a timely manner for payments in exception status that require manual review. • Review customer assignment rules, remittance capture & payment transformation rules and update as required to increase automation and minimize transactions in exception status. • Manage daily activities relating to the deductions management process. This includes review of open deductions, investigating, validating and resolution of open deductions. • Identify invalid deductions and collect supporting documentation. Communicate findings to internal or external customers in a timely manner for quick resolution. Escalate to Sr. Financial Analyst if disputed. • Process miscellaneous journal entry adjustments. • Assist in the management and resolution of 3rd party payment audit investigations. • Respond to incoming email inquiries • A minimum of 3 years of previous applicable industry experience, or a combination of education and experience • Proficient verbal and written communication skills to comfortably engage with business partners and contribute to excellent customer experience • Strong ability to exercise sound judgment in evaluating facts, raising call outs and driving rational solutions for optimal results • Aptitude to understand business processes and firm determination to implement required process improvements • Strong organizational and time management skills to simultaneously manage multiple requests and priorities • Demonstrated technical experience with spreadsheet & database applications • Experience with SAP would be considered an asset • Commitment to meet required deadlines/targets • Flexible and able to effectively work with the team and adapt to change Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.
What are we looking for? •Order to Cash (OTC) •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to work well in a team
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts