Oracle Transportation Management (OTM) Functional Consultant

Location:

Experience:

Type of Hire:

Mandate Skills: Oracle Transportation Management, Technical/ Functional knowledge, SQL

The primary responsibilities of the role:

• Deliver pre-implementation support, implementation support & post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management Cloud and On premise customers
• Serve as an Advocate for Customer needs
• Resolve Technical and Functional Product issues(Techno-Functional Support)
• This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams
• Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues
• Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and escalated issues
• Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve
• Deliver pre-implementation support, implementation support & post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management Cloud and On premise customers Serve as an Advocate for Customer needs Resolve Technical and Functional Product issues(Techno-Functional Support)
• This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams
• Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues
• Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and escalated issues
• Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve