3 - 6 years

0 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Job Title

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Employment Type

Job Summary

Optical Counselor

Key Responsibilities

  • Greet customers and understand their optical needs and preferences.
  • Interpret and explain optical prescriptions provided by the optometrist.
  • Assist customers in selecting suitable frames and lenses based on face shape, prescription, and style preferences.
  • Recommend appropriate lens types, coatings, and accessories.
  • Take accurate measurements such as pupillary distance (PD) and frame fitting adjustments.
  • Provide information about ongoing offers, warranties, and after-sales services.
  • Process orders, billing, and coordinate with the lab for timely delivery of eyewear.
  • Handle customer complaints, product exchanges, or repairs professionally.
  • Maintain cleanliness and proper display of eyewear and accessories.
  • Achieve monthly sales targets and contribute to the stores performance.
  • Maintain proper records and ensure customer satisfaction follow-ups.

Requirements

  • Minimum qualification: 10+2 or Diploma (Optical/Healthcare/Retail background preferred)
  • Experience: 3-4 years in optical sales or customer service.
  • Strong communication and interpersonal skills
  • Basic knowledge of lenses, frames, and optical prescriptions
  • Sales-oriented attitude with good product presentation skills
  • Team player with a professional appearance

Preferred Skills

  • Knowledge of vision insurance and billing systems
  • Experience using POS or optical software systems
  • Fluency in regional/local languages

Work Environment

  • Retail showroom/clinic environment
  • Weekend and shift-based work schedule may apply

Preferred candidate profile

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