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Home
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Jobs in Amritsar
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Dr Om Parkash Eye Institute
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Optical counselor

Optical counselor

Dr Om Parkash Eye Institute

3 - 6 years

0 Lacs

Amritsar

Posted:2 weeks ago| Platform:

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Skills Required

Sales and Upselling Time Management Product Knowledge Customer Service Skills Attention To Detail

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Job Title

Department

Reporting To

Employment Type

Job Summary

Optical Counselor

Key Responsibilities

Greet customers and understand their optical needs and preferences.
Interpret and explain optical prescriptions provided by the optometrist.
Assist customers in selecting suitable frames and lenses based on face shape, prescription, and style preferences.
Recommend appropriate lens types, coatings, and accessories.
Take accurate measurements such as pupillary distance (PD) and frame fitting adjustments.
Provide information about ongoing offers, warranties, and after-sales services.
Process orders, billing, and coordinate with the lab for timely delivery of eyewear.
Handle customer complaints, product exchanges, or repairs professionally.
Maintain cleanliness and proper display of eyewear and accessories.
Achieve monthly sales targets and contribute to the stores performance.
Maintain proper records and ensure customer satisfaction follow-ups.

Requirements

Minimum qualification: 10+2 or Diploma (Optical/Healthcare/Retail background preferred)
Experience: 3-4 years in optical sales or customer service.
Strong communication and interpersonal skills
Basic knowledge of lenses, frames, and optical prescriptions
Sales-oriented attitude with good product presentation skills
Team player with a professional appearance

Preferred Skills

Knowledge of vision insurance and billing systems
Experience using POS or optical software systems
Fluency in regional/local languages

Work Environment

Retail showroom/clinic environment
Weekend and shift-based work schedule may apply

Preferred candidate profile

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