4 Ops Management Jobs

Skill required: Talent & HR - Employee Data Process Design Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Talent & HR processThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Candidates must come with min. 2+ years of experience in HRO What are we looking for Work on defined complex cases and perform minimum quality checks to note health of the process Escalate issues and seek advice when faced with complex issues/problems. Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. Communicate, train & implement relevant process knowledge change/updates to the team Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. Work on robust internal quality controls to meet accuracy levels. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Qualification Any Graduation

Skill required: Employee Services - Workday Talent Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. This Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Employee Services - More into query/case managementCandidates need to come with 2+ years of HRO experienceDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. What are we looking for Work on robust internal quality controls to meet accuracy levels. Work on defined complex cases and perform minimum quality checks to note health of the process Escalate issues and seek advice when faced with complex issues/problems. Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. Communicate, train & implement relevant process knowledge change/updates to the team Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. Qualification Any Graduation

About The Role Good Communication Skills (Written) Typing Speed of 25 WPM + 90% Accuracy. Should be able to work in Shifts. Should be ok to work from Office in HYD. No prior work experience required Also, Preferably with experience in Shipping and Logistics / Back Office Understanding its nuance Qualifications Graduation Cookies Settings

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture What would you do 1. Financial Planning and Analysis ExpertiseStrong knowledge of financial forecasting, budgeting, and variance analysis.Proficiency in creating financial models for scenario planning.Experience in cost control, margin analysis, and profitability assessments.Rolling forecasts as above, including the managing of a diverse range of inputs, identifying risks & opportunities, providing insight and commentary as required2. Retail Industry KnowledgeUnderstanding of retail-specific KPIs such as sales per square foot, inventory turnover, gross margin, and footfall conversion rates.Familiarity with retail trends like omnichannel strategies, e-commerce, and seasonal demand fluctuations.3. Advanced Analytical SkillsProficiency in analyzing large datasets and translating insights into actionable business strategies.Monitor Actual financial performance against forecasts & budgets, provide in-depth analysis & commentary (Tier 2, Tier 3) with actionable insightsHands-on experience with analytical tools like Power BI, Tableau, or Alteryx.5. Strategic ThinkingAbility to align financial planning processes with long-term business goals.Competence in evaluating capital expenditure, ROI, and strategic investments.Financial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting. What are we looking for ERP/ any certification requirdExperience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).Familiarity with reporting & analytics tools (e.g., Cognos Analytics, Anaplan, Power Bi, Hyperion, Tableau).Advanced Excel:Strong skills in Excel (pivot tables, macros, VLOOKUPs) for data analysis and reporting.Advanced knowledge of financial planning toolsEducationPost-graduate, MBA (Finance) preferredCA/CFA/CPA preferredCertification/Experience in developing Financial Models, reports & metricsProven experience in FP&A, management reporting & Strategic Planning Good to have skills1. Retail Industry Knowledge:Familiarity with the retail business model, including seasonal trends and customer behavior.Understanding of SKU-level analysis and inventory management impact on profitability.2. Cost Optimization:Experience in identifying and analyzing cost-saving opportunities in retail operations.3. Revenue Optimization:Insights into pricing strategies, promotional planning, and sales channel performance. Roles and Responsibilities: 1. Financial Planning and Analysis ExpertiseStrong knowledge of financial forecasting, budgeting, and variance analysis.Proficiency in creating financial models for scenario planning.Experience in cost control, margin analysis, and profitability assessments.Rolling forecasts as above, including the managing of a diverse range of inputs, identifying risks & opportunities, providing insight and commentary as required2. Retail Industry KnowledgeUnderstanding of retail-specific KPIs such as sales per square foot, inventory turnover, gross margin, and footfall conversion rates.Familiarity with retail trends like omnichannel strategies, e-commerce, and seasonal demand fluctuations.3. Advanced Analytical SkillsProficiency in analyzing large datasets and translating insights into actionable business strategies.Monitor Actual financial performance against forecasts & budgets, provide in-depth analysis & commentary (Tier 2, Tier 3) with actionable insightsHands-on experience with analytical tools like Power BI, Tableau, or Alteryx.4. Technical ProficiencyAdvanced Excel skills, including VBA and macros.Knowledge of ERP systems (e.g., SAP, Oracle, Workday).Experience with financial planning tools like Anaplan, Hyperion, or Adaptive Insights.5. Strategic ThinkingAbility to align financial planning processes with long-term business goals.Competence in evaluating capital expenditure, ROI, and strategic investments.6. Stakeholder ManagementProven ability to collaborate with C-level executives and cross-functional teams.Strong communication and presentation skills to convey financial insights to non-finance stakeholders.7. Compliance and Risk ManagementKnowledge of financial compliance standards (e.g., GAAP, IFRS).Ability to identify and mitigate financial risks.8. Leadership and Team ManagementExperience in managing FP&A teams, mentoring junior analysts, and driving team performance.Monitor analyst reports, market trends & industry benchmarksSkill in fostering a collaborative and high-performing work environment.9. Investor RelationsLead preparation & review of investor presentations, group reporting & flash reportsServe as the primary contact for inquiries & business head meetings10. Problem-Solving and Decision-MakingCapacity to address complex financial challenges under tight deadlines.Data-driven decision-making to enhance operational efficiency and profitability.11. AdaptabilityFlexibility to adapt to the dynamic retail landscape and technology advancements.Proficiency in managing change and handling ambiguous situations effectively. Qualification Any Graduation