Operations Manager

POS Management:
Implementation and Maintenance: Oversee the setup, implementation, andmaintenance of POS systems to ensure smooth and efficient transactions.Training: Provide training to staff on POS operations, troubleshooting, and newupdates.Menu Hygiene:Content Accuracy: Ensure that all menu items, descriptions, and prices are accurateand up-to-date across all platforms.Seasonal Updates: Manage seasonal menu changes and updates, coordinating withculinary and marketing teams.Build and maintain strong relationships with customers. Understand their needs, addressconcerns, and ensure customer satisfaction to foster long-term partnerships.Acquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions thatmeet their objectivesEnsure that the correct products and services are delivered to customers in a timely mannerServe as the link of communication between key customers and internal teamsAbility to track several problems that need to be addressed on a daily, weekly, and monthlybasisBe able to multitask on several projects and help out wherever requiredTrain colleagues, help in hiring or training new joiners, or help with anything suggested orrequired by the teamThe above are just indicative and not completely exhaustive responsibilities and the employee shallbe flexible in addressing and completing whatever is critical for the company at any given time. Useseveral analytical tools provided by the company to arrive at conclusions in a fast-paced environment.