Operations Manager || KFC || Gurgaon

Role & responsibilities

• Collaborate and strategize to develop short term & long term operational plan for achieving the brand objectives
• Ensure all sales, operational & customer KPIs are met as per the defined targets
• Analyse market trends, competition and devise programmes to improve overall revenue, product, promotions & services
• Set strategic goals for operational efficiency and increased productivity
• Identify opportunities for growth in every market, plan marketing activations in collaboration with the marketing team and achieve the P&L Objectives.

• NSO New store opening

  . Collaborate with the BD team to identify, present and execute NSO openings as per defined targets
• Deliver highest standards of customer service as per the brand definition
• Build a two way communication channel with the team and nurture an ownership environment with emphasis on motivation, inclusion and teamwork.
• Closely partner with all the cross functional teams, external partners, and vendors to make decisions regarding efficiency in operational activity and achievement of strategic goals.
• Comply with all health and safety regulations.
• Works with Area Coaches & RGMs to develop restaurant-specific Annual Operating Plans
• Identifies new locations for PH and suggest viable operational plans.
• Conceptualizes and runs in house programs to drive sales & transactions growth.

Preferred candidate profile

• Well versed with multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of industry regulations and legislative guidelines
• Strong drive for results and ability to self-manage