Operations Manager- BPC

As an Operations Lead for Back End Operations in E-Commerce Clients, Supply Chain Management, and Corporate Houses, your primary responsibility will be to oversee a team and ensure the successful delivery of operational metrics and sales targets. It will be crucial to maintain regular engagement with key client contacts to meet their expectations effectively. Your role will involve ensuring the delivery of Client KPIs and sales targets, including day-to-day service levels, customer experience, quality measures, and compliance measures. You will be accountable for developing the operational talent pool by enhancing the skills of the existing team and collaborating with internal recruitment teams to attract top external talent. Succession planning will also be a part of your responsibilities to ensure key roles are filled and individual talents are recognized. You will need to establish a well-defined Communication and Engagement model to ensure that all teams comprehend the business performance and the requirements of their respective teams. Efficiently managing peak periods for processing data across various lines of business will also be a crucial aspect of your role. It will be your responsibility to drive operational performance in client areas, surpass targets across all required metrics, and identify and implement operational best practices through collaboration with the wider team. Motivating and effectively managing Operations Managers to achieve overall targets and business plans will be essential. Selecting, managing, and coaching Leaders and team members for talent development will be part of your duties. Additionally, you will need to execute a robust Communication and Engagement model to ensure that all teams understand the business performance and their team needs. Managing and enhancing operational client relationships through client review meetings and day-to-day operations liaison within key workstreams will also be essential. Identifying and proposing opportunities for service and process improvements will be a key focus. To excel in this role, you must have extensive management experience and a proven track record of achieving results such as business improvements, cost savings, and revenue generation. Your ability to drive operational excellence and foster a high-performance culture will be critical in ensuring success in this position.,