4 Operational Intelligence Jobs

Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. is seeking a proactive and customer-focused Assistant Manager - Customer Service . In this role, you'll be instrumental in ensuring exceptional service delivery, efficient complaint resolution, and seamless communication with our clients and stakeholders. What This Job Involves: Complaint & Request Resolution: Receive and manage calls and emails from clients, ensuring the closure of complaints and effectively communicating actions taken to stakeholders with a confident and poised demeanor. Ownership & Timeliness: Take full ownership of all client requests and complaints, ensuring they are handled effectively and within the agreed-upon Turnaround Times (TAT). Team Monitoring: Regularly monitor the performance of helpdesk and customer service executives. Premises Rounds: Conduct daily rounds of the premises, reporting any lapses or observations to the relevant teams for prompt action. Feedback & Improvement: Conduct timely Customer Feedback Surveys and share comprehensive reports with clients and management. Cooperate, coordinate, and communicate with other departments to ensure a positive customer experience, sharing consolidated feedback for service improvements. Emergency Response: Assist in ensuring that all complaints, requests, and emergencies are handled expeditiously (as per JLL policies), contacting proper authorities when necessary. Operational Knowledge: Maintain familiarity with the building operating procedures manual, including protocols for lost and found, timings, ID card applications, and permission forms. Administrative Support: Assist with administrative activities such as filing, checking and maintaining inventory records, Daily Management Reports (DMR), Monthly Management Reports (MMR), and clubhouse reports. Event Management: Manage and participate in various events, parties, and CSR activities, overseeing general maintenance and guest handling during these occasions. Escalation Point: Act as a secondary point of contact for all occupants in cases of client escalation. Scheduling: Prepare and approve working schedules and rosters for the helpdesk team to maintain and operate the property at an optimum level, based on operational requirements.

Senior Facility Executive - Technical JLL is seeking a skilled and proactive Senior Facility Executive - Technical to oversee the complete engineering and maintenance requirements of a facility. This critical role ensures 100% uptime of all vital equipment, coordinates with vendors, and implements robust operational and safety procedures in a 24x7 environment. Positions Goal: To oversee complete engineering and maintenance requirements of the facility, ensuring 100% uptime of all critical equipment and coordinating with vendors for AMC services. Deliverable Role/Responsibilities: Operational & Maintenance Oversight : Take handover from the previous shift. Monitor and maintain all M&E (Mechanical & Electrical) related equipment , including Electrical Systems, UPS, Lifts, HVAC, Precision A/C, Fire Fighting, Plumbing, Carpentry, etc. Conduct daily internal walkthroughs to ensure all fixtures and fittings are in good order. Procedure Implementation : Establish Engineering & Operational procedures and roll them out for site staff. Periodically inspect log books, checklists, PPM schedules, SOPs, and EOPs for effective engineering management. Work towards ZERO downtime and set up practices to ensure seamless service delivery. Compliance & Audits : Establish contacts with local authorities for facility-related issues and maintain relationships. Responsible for all legal & statutory compliances pertaining to facility & engineering operations. Carry out Technical Audits for all installations at periodical intervals. Implement and manage an audit program to minimize risk exposure. Ensure compliance with statutory regulations on fire, health, and safety standards . Project & Vendor Management : Manage the M&E scope of projects to ensure quality and timely deliverables. Review the maintenance/service practices of M&E contracts to ensure quality work practices aligned with manufacturer recommendations. Responsible for establishing maintenance contracts to mitigate risks to client operations. Coordinate/monitor with the landlord and action areas controlled by them. Oversee M&E vendor operations and ensure adherence to SLAs. Planning & Inventory : Plan and take responsibility for the smooth operations of all mechanical, electrical, plumbing installations, and civil works. Responsible for planning a critical spares list for all installations as per manufacturer recommendations and managing inventory. System & Portal Management : Responsible for managing the 360 portal for PPM activity closures, IDEA portal for EHS & IHS compliance, CEWA portal for projects/M&E approvals and incident reporting (CFIR), CAP Training Program portal for team training, and Helpdesk portal for tracking/updating BMS work order closures. Manage group email IDs for monitoring team responses to associate BMS assistance emails. Raise GRN, RGP, NRGP in the security portal for any spares/assets movement. Reporting & Documentation : Prepare various reports including weekend activity, Monthly Engineering Scorecard, Monthly Return, EHS Report, UPS Load details, Resilience Report, Daily Report, Vendor Scorecard, daily work order tracker, and monthly M&E reports (covering maintenance contracts, spare parts, consumption, incident reports). Report on job progress, schedules, and status. Responsible for maintaining all building-related drawings. Energy & Cost Management : Implement the energy management program to reduce utility costs. Develop and implement innovative programs and processes that reduce utility costs, increase productivity, and generate savings. Initiate strategies to achieve measurable improvements in energy consumption. Conduct inspections on energy conservation, maintenance practices, utility management, and risk management procedures. Hands-on Maintenance : Perform handyman work including carpentry, painting, drywall, plaster, miscellaneous electrical works, minor plumbing repairs, and door repair/replacements. Safety Procedures : Implement LOTO (Lockout/Tagout) procedures and various other safety procedures. Ensure all safety procedures, including crisis management/business continuity and emergency procedures, are maintained at all times. Ensure service delivery teams and on-site contractors undergo a Health and Safety Induction. Financial & Administrative Support : Provide administrative support to Facilities Management, ensuring timely and accurate completion of BMS reports. Process all vendor invoices for payment, tracking, verifying, and filing all JLL and BMS vendor-related invoices. Liaise with the client Finance team for vendor tax exemption documents. Collect all documents from vendors for compliance audits. Training & Development : Implement training programs with OEM vendors. Key Responsibility Area: 100% compliance to Preventive Maintenance plan. Maintaining 100% uptime of critical equipment . Implementation of initiatives to improve operational efficiencies in the facility. Education / Experience: BE / B.Tech / Diploma in Electrical/Electronic & Communication/Mechanical Engineering . Minimum experience of 4 to 5 years in a critical/corporate environment . People skills and ability to interact with client staff and demands. PC literacy and proven ability to manage daily activities using various systems. Strong communication skills , both oral and written. Working knowledge of office Electro-mechanical & Fire Safety infrastructure like electrical systems, UPS system, Air-conditioning, FAS & BMS operation.

JLL is seeking a skilled and proactive Facility Executive - Technical to oversee the complete engineering and maintenance requirements of a facility. This critical role ensures 100% uptime of all vital equipment, coordinates with vendors, and implements robust operational and safety procedures in a 24x7 environment. Positions Goal: To oversee complete engineering and maintenance requirements of the facility, ensuring 100% uptime of all critical equipment and coordinating with vendors for AMC services. Deliverable Role/Responsibilities: Operational & Maintenance Oversight : Take handover from the previous shift. Monitor and maintain all M&E (Mechanical & Electrical) related equipment , including Electrical Systems, UPS, Lifts, HVAC, Precision A/C, Fire Fighting, Plumbing, Carpentry, etc. Conduct daily internal walkthroughs to ensure all fixtures and fittings are in good order. Procedure Implementation : Establish Engineering & Operational procedures and roll them out for site staff. Periodically inspect log books, checklists, PPM schedules, SOPs, and EOPs for effective engineering management. Work towards ZERO downtime and set up practices to ensure seamless service delivery. Compliance & Audits : Establish contacts with local authorities for facility-related issues and maintain relationships. Responsible for all legal & statutory compliances pertaining to facility & engineering operations. Carry out Technical Audits for all installations at periodical intervals. Implement and manage an audit program to minimize risk exposure. Ensure compliance with statutory regulations on fire, health, and safety standards . Project & Vendor Management : Manage the M&E scope of projects to ensure quality and timely deliverables. Review the maintenance/service practices of M&E contracts to ensure quality work practices aligned with manufacturer recommendations. Responsible for establishing maintenance contracts to mitigate risks to client operations. Coordinate/monitor with the landlord and action areas controlled by them. Oversee M&E vendor operations and ensure adherence to SLAs. Planning & Inventory : Plan and take responsibility for the smooth operations of all mechanical, electrical, plumbing installations, and civil works. Responsible for planning a critical spares list for all installations as per manufacturer recommendations and managing inventory. System & Portal Management : Responsible for managing the 360 portal for PPM activity closures, IDEA portal for EHS & IHS compliance, CEWA portal for projects/M&E approvals and incident reporting (CFIR), CAP Training Program portal for team training, and Helpdesk portal for tracking/updating BMS work order closures. Manage group email IDs for monitoring team responses to associate BMS assistance emails. Raise GRN, RGP, NRGP in the security portal for any spares/assets movement. Reporting & Documentation : Prepare various reports including weekend activity, Monthly Engineering Scorecard, Monthly Return, EHS Report, UPS Load details, Resilience Report, Daily Report, Vendor Scorecard, daily work order tracker, and monthly M&E reports (covering maintenance contracts, spare parts, consumption, incident reports). Report on job progress, schedules, and status. Responsible for maintaining all building-related drawings. Energy & Cost Management : Implement the energy management program to reduce utility costs. Develop and implement innovative programs and processes that reduce utility costs, increase productivity, and generate savings. Initiate strategies to achieve measurable improvements in energy consumption. Conduct inspections on energy conservation, maintenance practices, utility management, and risk management procedures. Hands-on Maintenance : Perform handyman work including carpentry, painting, drywall, plaster, miscellaneous electrical works, minor plumbing repairs, and door repair/replacements. Safety Procedures : Implement LOTO (Lockout/Tagout) procedures and various other safety procedures. Ensure all safety procedures, including crisis management/business continuity and emergency procedures, are maintained at all times. Ensure service delivery teams and on-site contractors undergo a Health and Safety Induction. Financial & Administrative Support : Provide administrative support to Facilities Management, ensuring timely and accurate completion of BMS reports. Process all vendor invoices for payment, tracking, verifying, and filing all JLL and BMS vendor-related invoices. Liaise with the client Finance team for vendor tax exemption documents. Collect all documents from vendors for compliance audits. Training & Development : Implement training programs with OEM vendors. Key Responsibility Area: 100% compliance to Preventive Maintenance plan. Maintaining 100% uptime of critical equipment . Implementation of initiatives to improve operational efficiencies in the facility. Education / Experience: BE / B.Tech / Diploma in Electrical/Electronic & Communication/Mechanical Engineering . Minimum experience of 4 to 5 years in a critical/corporate environment . People skills and ability to interact with client staff and demands. PC literacy and proven ability to manage daily activities using various systems. Strong communication skills , both oral and written. Working knowledge of office Electro-mechanical & Fire Safety infrastructure like electrical systems, UPS system, Air-conditioning, FAS & BMS operation.

Facility Executive - Technical JLL is seeking a skilled and proactive Facility Executive - Technical to oversee the complete engineering and maintenance requirements of a facility. This critical role ensures 100% uptime of all vital equipment, coordinates with vendors, and implements robust operational and safety procedures in a 24x7 environment. Positions Goal: To oversee complete engineering and maintenance requirements of the facility, ensuring 100% uptime of all critical equipment and coordinating with vendors for AMC services. Deliverable Role/Responsibilities: Operational & Maintenance Oversight : Take handover from the previous shift. Monitor and maintain all M&E (Mechanical & Electrical) related equipment , including Electrical Systems, UPS, Lifts, HVAC, Precision A/C, Fire Fighting, Plumbing, Carpentry, etc. Conduct daily internal walkthroughs to ensure all fixtures and fittings are in good order. Procedure Implementation : Establish Engineering & Operational procedures and roll them out for site staff. Periodically inspect log books, checklists, PPM schedules, SOPs, and EOPs for effective engineering management. Work towards ZERO downtime and set up practices to ensure seamless service delivery. Compliance & Audits : Establish contacts with local authorities for facility-related issues and maintain relationships. Responsible for all legal & statutory compliances pertaining to facility & engineering operations. Carry out Technical Audits for all installations at periodical intervals. Implement and manage an audit program to minimize risk exposure. Ensure compliance with statutory regulations on fire, health, and safety standards . Project & Vendor Management : Manage the M&E scope of projects to ensure quality and timely deliverables. Review the maintenance/service practices of M&E contracts to ensure quality work practices aligned with manufacturer recommendations. Responsible for establishing maintenance contracts to mitigate risks to client operations. Coordinate/monitor with the landlord and action areas controlled by them. Oversee M&E vendor operations and ensure adherence to SLAs. Planning & Inventory : Plan and take responsibility for the smooth operations of all mechanical, electrical, plumbing installations, and civil works. Responsible for planning a critical spares list for all installations as per manufacturer recommendations and managing inventory. System & Portal Management : Responsible for managing the 360 portal for PPM activity closures, IDEA portal for EHS & IHS compliance, CEWA portal for projects/M&E approvals and incident reporting (CFIR), CAP Training Program portal for team training, and Helpdesk portal for tracking/updating BMS work order closures. Manage group email IDs for monitoring team responses to associate BMS assistance emails. Raise GRN, RGP, NRGP in the security portal for any spares/assets movement. Reporting & Documentation : Prepare various reports including weekend activity, Monthly Engineering Scorecard, Monthly Return, EHS Report, UPS Load details, Resilience Report, Daily Report, Vendor Scorecard, daily work order tracker, and monthly M&E reports (covering maintenance contracts, spare parts, consumption, incident reports). Report on job progress, schedules, and status. Responsible for maintaining all building-related drawings. Energy & Cost Management : Implement the energy management program to reduce utility costs. Develop and implement innovative programs and processes that reduce utility costs, increase productivity, and generate savings. Initiate strategies to achieve measurable improvements in energy consumption. Conduct inspections on energy conservation, maintenance practices, utility management, and risk management procedures. Hands-on Maintenance : Perform handyman work including carpentry, painting, drywall, plaster, miscellaneous electrical works, minor plumbing repairs, and door repair/replacements. Safety Procedures : Implement LOTO (Lockout/Tagout) procedures and various other safety procedures. Ensure all safety procedures, including crisis management/business continuity and emergency procedures, are maintained at all times. Ensure service delivery teams and on-site contractors undergo a Health and Safety Induction. Financial & Administrative Support : Provide administrative support to Facilities Management, ensuring timely and accurate completion of BMS reports. Process all vendor invoices for payment, tracking, verifying, and filing all JLL and BMS vendor-related invoices. Liaise with the client Finance team for vendor tax exemption documents. Collect all documents from vendors for compliance audits. Training & Development : Implement training programs with OEM vendors. Key Responsibility Area: 100% compliance to Preventive Maintenance plan. Maintaining 100% uptime of critical equipment . Implementation of initiatives to improve operational efficiencies in the facility. Education / Experience: BE / B.Tech / Diploma in Electrical/Electronic & Communication/Mechanical Engineering . Minimum experience of 4 to 5 years in a critical/corporate environment . People skills and ability to interact with client staff and demands. PC literacy and proven ability to manage daily activities using various systems. Strong communication skills , both oral and written. Working knowledge of office Electro-mechanical & Fire Safety infrastructure like electrical systems, UPS system, Air-conditioning, FAS & BMS operation.