4 Online Communities Jobs

As a part of our team, you will be responsible for engaging in meaningful conversations within our exclusive Gen Z groups, discussing what's trending and what matters to the community. You will also play a key role in building and nurturing relationships with colleges across India to enhance our campaigns. In terms of content creation, you will actively participate in brainstorming sessions, share insights on social media trends, and collaborate with our content team to create engaging content for our community. You will also assist in planning and executing memorable events both online and offline. Your role will involve curating the event, integrating the brand, and ensuring successful execution. Additionally, you will be the feedback guru, responsible for gathering feedback from our community to gain insights into what's working well and what needs improvement. You will compile feedback reports to assist us in continually enhancing our offerings. We are looking for individuals with strong communication skills, or at least decent ones as we are here to support your improvement. Familiarity with social media and online communities is preferred, and basic data skills would be a plus (don't worry if you lack them, we are ready to teach you!). Experience in community management, understanding the value of building communities, and excelling at problem-solving are all considered bonus points for this role. In return, you will have the opportunity to work in a dynamic and exciting environment surrounded by young minds. Collaboration with top brands like HP, Titan, Fastrack, and others will be part of your journey. Making mistakes is not a concern, as we are here to support you. You will also have the chance to travel for work, experiencing new places with all expenses covered. If you are ready to make an impact, learn, and grow along the way, we invite you to apply now at komal@vigorlaunchpad.com and embark on this magical journey with us! This is a full-time position with a day shift schedule, and the work location is remote.,

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Role Overview: The Community Manager will play a key role in building, nurturing, and expanding our global customer community. This individual will serve as a champion of our customer base, working to foster engagement, encourage knowledge-sharing, and create a positive and inclusive environment where users feel valued and supported. You will be the voice of our customers and the bridge between their needs and our product teams, helping to shape the future of our platform. Key Responsibilities: Community Engagement: Develop and execute strategies to grow and engage a diverse, global community across forums, user groups, social media channels, and in-person or virtual events. Facilitate meaningful interactions and ensure customers feel heard and supported. Global Customer User Group Development: Implement a global user group framework which includes creation of user groups in key cities / regions, recruitment of chapter leaders, building and executive an annual community calendar, driving local engagement etc. Build and drive key business communities: Strategise and drive critical community development plans for business partners and resellers globally, by partnering with the local stakeholders and affiliate teams. Community Events & Meetups: Plan and host online and in-person events, including webinars, product demos, hackathons, and customer meetups, to foster deeper connections within the community. Moderation & Support: Lead and moderate customer discussions within online forums, user groups, and other community platforms. Provide guidance, answer questions, and ensure a positive, respectful environment for all members. Collaboration with Cross-Functional Teams: Work closely with the marketing, customer success, and product teams to align community efforts with business goals, and ensure seamless communication between customers and internal teams. Metrics & Reporting: Track community growth, engagement, and sentiment through key performance indicators (KPIs), such as active users, forum participation, and NPS scores. Provide regular reports and insights to leadership on community trends and opportunities for improvement. Qualifications: Experience: 10+ years of experience in community management, customer success, or marketing, preferably within a SaaS or tech environment. Hands-on experience in creating, managing, growing user groups and actively participating in online communities, forums etc. is a must. Skills & Competencies: - Strong written and verbal communication skills, with the ability to engage and inspire a global, diverse community. - Experience with community management tools, CRMs, and social media management tools. - Comfortable hosting and moderating virtual events and webinars. - Ability to create compelling content (blogs, videos, webinars, etc.) that resonates with customers. - Passionate about customer experience and building long-lasting relationships with users. - Ability to analyze community data and provide actionable insights. - Empathy, patience, and a collaborative mindset. Strong Individual Contributor Skills: - Demonstrate a proactive approach to problem-solving, with the ability to analyze data, identify trends, and propose actionable recommendations for improving program effectiveness. - Take ownership of initiatives and drive them to successful completion, while effectively managing priorities and deadlines in a fast-paced environment. Additional Information: - Working knowledge of industry-standard community management platforms (Insided, Khoros, VanillaForums etc.). - Experience with CRM and analytics platforms (e.g., Salesforce, Google Analytics etc.). - Familiarity with customer advocacy programs and user-generated content strategies. - Excellent communication, presentation, and interpersonal skills. - Experience in leading cross-functional teams and driving alignment towards common goals. - Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity. - Comfortable with a global working model, alternating between partnering with local staff at NA, EU and India, with the ability to travel as needed.,

We are seeking a passionate and strategic Digital Support Community Liaison Manager to optimize the technical digital support experience for our customers. In partnership with Community Leadership, your responsibilities will include efficiently addressing customer inquiries, transforming accepted solutions into valuable knowledge assets, and guiding users to the appropriate level of support based on their entitlements. Collaboration with IT, support, and community teams is essential to continuously enhance digital support experiences and drive customer engagement. Location: Ideally located within a commutable distance from any Autodesk office globally, within the EMEA or AMER timezone. Responsibilities: Develop and Execute Community Strategy: Create and implement the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Establish pathways for users to engage in forums, guiding them to relevant solutions or facilitating discussion threads creation when necessary. Content Flow Optimization: Ensure a seamless content loop into and out of the forums. Collaborate with Community Managers & Expert Elite to identify accepted solutions in forums and ensure their conversion into valuable knowledge artifacts. AI & Automation Integration: Collaborate with IT teams to leverage AI and automation tools for the streamlined creation and distribution of knowledge content within the forum. Self-Service & Automation Enhancement: Continuously refine automation processes to enhance customer self-service experiences, working closely with the Community Management team to boost community knowledge engagement. User Experience Improvement: Identify pain points in the customer community support journey and suggest enhancements to improve user satisfaction and efficiency through community interactions. Cross-Team Collaboration: Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and offer valuable insights. Collaborate with Community Managers, Community Program Team, and Product experts to maintain an active and valuable support ecosystem. Performance Analysis & Reporting: Define shared metrics with the Community team to monitor KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities. Minimum Qualifications: Minimum of 7 years of experience in online communities, digital technical support ecosystems, and customer experience roles. Familiarity with AI-driven automation, knowledge management tools, and self-service support. Proven ability to collaborate with IT and support teams to enhance digital service delivery. Strong analytical skills to measure and optimize support effectiveness. Exceptional communication, project management, and stakeholder engagement skills. Preferred Qualifications: Background in technology, SaaS, or IT support organizations. Experience with Community strategy & operations and automation in content production & process optimization.,

As a passionate and strategic Digital Support Community Liaison Manager, you will play a crucial role in optimizing the community technical digital support experience for our customers. Your responsibilities will include partnering with Community Leadership to ensure efficient addressing of customer inquiries, transforming accepted solutions into valuable knowledge assets, and guiding users to the appropriate level of support based on their entitlements. Collaboration with IT, support, and community teams will be essential to continuously enhance digital support experiences and drive customer engagement. You will be responsible for developing and executing the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. This will involve creating pathways for users to engage in forums, guiding them to relevant solutions, and facilitating discussion threads when necessary. Additionally, you will work on optimizing content flow into and out of the forums, ensuring seamless conversion of accepted solutions into valuable knowledge artifacts. Integration of AI and automation tools to streamline the creation and distribution of knowledge content within the forum will be a key aspect of your role. You will continuously refine automation processes to improve customer self-service experiences, working closely with the Community Management team to enhance community knowledge engagement. Identifying pain points in the customer community support journey and recommending enhancements to improve user experience satisfaction and efficiency will also be part of your responsibilities. Collaboration with IT, technical support teams, and community team to align digital support strategies with business objectives is crucial. You will work closely with Community Managers, Community Program Team, and Product experts to maintain an active and valuable support ecosystem. Performance analysis and reporting will be essential, as you determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities. To be successful in this role, you should have a minimum of 7 years of experience with online communities, digital technical support ecosystems, and customer experience roles. Familiarity with AI-driven automation, knowledge management tools, and self-service support is required. You should possess strong analytical skills to measure and optimize support effectiveness, along with exceptional communication, project management, and stakeholder engagement skills. If you have a background in technology, SaaS, or IT support organizations, it would be considered a plus. Experience with Community strategy & operations and automation in content production & process optimization is also preferred. Join us at Autodesk and be part of a culture that fosters innovation and meaningful work. Shape the world and your future with us!,