2 Onfido Jobs

We’re Hiring: Back Office Specialist! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Back Office Specialist to join our team A at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Role : Back Office Specialist Work Arrangement : Work From Home Location : India Schedule : Night shift Job description: A Back Office Specialist is responsible for efficiently managing and processing a variety of administrative and operational tasks to support the company's business functions. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. The ideal candidate will have experience in data management, proficiency in office software, and excellent communication abilities. Transaction Monitoring: Oversee receipt and verification processes to ensure accurate transaction records. Ticket Handling: Manage pending tickets, maintain an updated Escalations Tracker, and process Back Office (BO) tickets efficiently using a ticketing system (e.g., Zendesk or similar). Communication Support: Communication Support: Participate in BO group chats to assist the Customer Service team in resolving tickets and addressing inquiries. Data Management: Handle electronic bankruptcy files and process electronic dispute transactions, including those processed through e-OSCAR. Payment Reviews and Refunds Complaint Resolution: Address scanned mail complaints and update the mail complaints tracker. Payment Review: Manage stale-dated check payment reviews and check image/cancellation requests. Fraud Prevention: Execute necessary actions, such as fraud-related account deletions, to ensure account security. Account Handling: Unlock accounts related to Collections, PP, HFAC, and HCRL, and resolve card-related issues. Account Verification: Update customer verification details such as SSNs and identity verification processes. (2) Manage ID verification processes (e.g., Onfido or similar tools) and reset passwords when required. Documentation: Maintain accurate records of all processed tasks and ensure documentation is readily available for review. Process Improvement: Contribute to the development and implementation of process improvements to increase efficiency and accuracy in back office operations. Engage in cross-training: To enhance flexibility and support workload demands across back-office functions. Qualification and requirements: Education: Degree in Business Administration or a relevant field. Experience: Prior experience in administrative or back-office roles, including data management and ticket handling. Attention to Detail: Strong commitment to accuracy in task execution. Organizational & Time Management: Ability to handle multiple tasks efficiently within deadlines. Software Proficiency: Experience with ticketing systems (e.g., Zendesk or similar), dispute management platforms (e.g., e-OSCAR), and payment processing tools (e.g., Stripe, JP Morgan). Communication & Collaboration: Strong interpersonal skills to coordinate with various teams. Adaptability: Willingness to work across different shifts as required. Perks & Benefits: Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes! Endless opportunities for career advancement Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Tech-on-wheels Support Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. About The Team You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions. Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely. About The Opportunity Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction. Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail. This role is part of a global team that provides 24x7x365 support to our customers. Coverage for customer support may require work on some public holidays. Responsibilities Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions. Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience. Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services. Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes. Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier. Qualifications Basic Qualifications A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role Empathy, and desire to help others. Pragmatic problem-solving and critical thinking skills. Diligence, patience and friendliness under time pressure. Time management and the ability to multitask. Willingness and ability to work on some public holidays as required to provide customer support. Strong analytical skills, familiar with system log analysis. Experience writing documentation for Knowledge Base and Help Centers. Can work independently and make decisions even when limited details are available. Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries. Sense of urgency, ability to prioritize tasks based on business priorities. Experience of managing customer expectations and delivering results against tight deadlines. Fluent spoken and written English. Practical experience with at least one programming language: ideally Ruby, Python or JavaScript. Good knowledge of SQL databases. Knowledge of APIs, SDKs, and web applications and how they work. Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country Preferred Qualifications BSc/MSc in Computer Science, Engineering or other science subject. Familiarity with an Agile environment. Benefits 25 days annual leave plus a day off for your Birthday. Two paid volunteering days per year.* Private Medical Insurance with Care Health Life Assurance (3x Annual Base Salary)* Generous paid parental leave Life enrichment allowance of up to ₹8000 per month for services including gym, yoga, fitness classes, massages, childcare, and therapy. Dedicated learning opportunities including using tools like LinkedIn Learningwith availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events. Expense up to £300 (or local equivalent) to purchase workstation setup equipment The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups At Entrust, We Don’t Just Offer Jobs – We Offer Career Journeys. Here Is What You An Expect When You Join Our Team Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com, www.onfido.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer. At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube For US Roles, Or Where Applicable Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian Roles, Or Where Applicable Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com. Recruiter Claudia Vernon Claudia.Vernon@entrust.com Show more Show less