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Onboarding Specialist

Onboarding Specialist

Salesforce

2 - 6 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: Shine logo

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Skills Required

salesforce subjectmatter expert consulting skills customer success concepts apiled integration products salesforce admin adv admin consultant certifications developing a successful implementation strategy

Work Mode

On-site

Job Type

Full Time

Job Description

As an Onboarding Specialist at Salesforce, you will play a crucial role in ensuring our newest customers have a positive initial experience with Salesforce. Your focus will be on guiding customers through the onboarding process and implementation, helping them achieve rapid "time to value" and setting the stage for their long-term success with Salesforce products. Collaborating with internal partners and customers, you will lead initial onboarding conversations, identify short and long-term objectives, and create personalized Learning Journeys for customers. Your work will directly impact customer happiness and dedication, contributing to Salesforce's reputation as an industry leader. Responsibilities: - Become a subject-matter expert for MuleSoft, accelerating the initial "time to value" for new customers. - Provide virtual expert engagements to educate customers on achieving business value through Salesforce products. - Offer tailored recommendations based on customers" specific business needs. - Uncover initial business use cases and guide customers through the setup and administration of their MuleSoft instance. - Create quick-start guides, enablement guides, and playbooks aligned with customer needs. - Foster positive relationships with internal and external partners to drive broader goals and growth. - Contribute to the overall knowledge base and expertise of the community. Requirements: - Proficiency in English. - Relevant 3rd-level degree or equivalent qualification. - 2 to 3 years of experience helping customers maximize business potential through technology. - Ability to work independently, manage time effectively, and prioritize activities under pressure. - Strong communication and presentation skills with a track record of leading customer-facing engagements. - Familiarity with customer success concepts and practices. Preferred Qualifications and Skills: - Salesforce Admin, Adv Admin, and/or Consultant Certifications are advantageous. - Hands-on experience with API-led integration products like MuleSoft. - Technical proficiency to guide developers on integration use cases. - Understanding of developing a successful Implementation Strategy. - Consultative and customer-focused engagement style. - Ability to lead efforts on complex customer projects involving multiple parties and systems. - Deep technical knowledge of Salesforce products and platforms. If you believe in leveraging technology to drive customer success and are passionate about helping businesses achieve their full potential, we invite you to join us at Salesforce and be a part of our mission to inspire the future of business.,

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Onboarding Specialist