15 Olas Jobs

Key Responsibilities: Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs Integrations knowledge using REST SOAP Hands on Experience on Service Portal Hands on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions Define complex application development administration and programming standards Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups Support and create any necessary project documentation that relates to evidencing our requirements Documenting our processes and procedures and supporting the creation of solution and operations documents Experience in implementation of ServiceNow HAMPro SAMPro Discovery Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc and build POCs You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer implementation role Good knowledge of ServiceNow and ITIL Understanding Scrum Methodology Strong engagement communication and facilitation skills ServiceNow Certified System Administration Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Ensure Risk Profiling is done for each customer. Implement customer contact programs to ensure their share of wallet with the bank increases. Close monitoring of average revenue per customer. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Optimum usage of db Financial Planning Tool. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels. Increase customer contact ability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualification required is Graduation. Minimum Experience should be 6-12 Years in relevant field.

Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Ensure Risk Profiling is done for each customer. Implement customer contact programs to ensure their share of wallet with the bank increases. Close monitoring of average revenue per customer. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Optimum usage of db Financial Planning Tool. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels. Increase customer contact ability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualification required is Graduation. Minimum Experience should be 6-12 Years in relevant field.

The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your key responsibilities The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your skills and experience Should have more than 6 months experience in Corporates and with good communication and system knowledge.

The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end-to-end KYC process

Lending Operations in Bangalore is responsible in managing Lifecycle events on Syndicated Loan Deals, which provides Middle Office and Back Office support to Corporate and Investment banking divisions of the bank. The team is also involved in various aspects of recording and maintaining all Middle and Operational Roles of Loan Life Cycle includes trade support, trade documentation, trade settlements, cash reconciliation, Drawdown, Re-pricing, Payment. Team works closely with stakeholders in the Finance, Credit and technology divisions for multiple business lines such as Distressed Product Group (DPG), Commercial Real Estate (CRE) Global Credit Trading (GCT), Credit Solutions Group (CSG), and Structured Trade & Export Finance (STEF) etc. The role is demanding, complex & critical in nature and requires interaction with Front Office, Business, CRM Finance, Sales, Agent Bank and Clients. Your key responsibilities Trading Manage Trade Support (Middle Office) function by ensuring accurate static set up of clients in Loan IQ system. Static set up involves ensuring KYC checks, deal, facility & loan set up in Loan IQ, Control Reporting etc. Manage Trade Closing (Middle Office) function which involves Trade booking in Clearpar (Markit), Loan trade documentation process, Portfolio Position Management, Complex calculations, Compile Funding memo/pricing letters, Broker & Transfer fee Management, Corporate Actions, Interaction with trading desk, agents & clients, Manage any ad hoc requests received from the trading desk and resolve Pre-Settlement discrepancies with loan servicing team if any. Manage Trade Settlement (Back Office) function which involves review of trade documentation, pricing letters & KYC, Settlement of trades in Loan IQ, Publish daily MIS reports, Cash reconciliation & investigation, resolution to Post-Settlement issues etc. Servicing: Manage Loan Servicing (Middle Office) function by ensuring accurate static set up of clients in Loan IQ System. Static set up involves KYC Checks, Credit Agreement, Deals, facility &Loan set up in Loan IQ, Control Reporting etc. Manage Loan Servicing (Back Office) function which involves review of Credit Agreement, Pricing letters, Servicing Loans in Loan IQ, Publish daily MIS report, Cash reconciliation & PD Investigation, resolution for the issues & queries. Documentation: Responsible for handling Syndication Loans/Limit servicing/Syndication Loan Documentation/Reconciliation. Your skills and experience Considering the demanding, complex & critical nature of the role and able to work in fast passed environment with consistent deadlines, candidates should meet the below requirements. Bachelors degree or post-graduation degree in Finance. Minimum of 1-3 years of work experience. Excellent verbal & written communication along with dynamic & confident approach. Flexible with Shift. Strong Analytical & Logical Reasoning. Understanding of Organizational Behavior & Problem Solving. Knowledge and understanding of LMA (Loan Market Association) Market. Strong knowledge and understanding of Syndicated loan market & secondary loan trading. Ability to implement tasks and projects with minimal supervision. Team player who fosters team spirit in a global setting. Loan IQ, MS Excel would be an added advantage. Proficiency in MS Office applications with advanced knowledge of excel a strong plus.

You will be joining the Anti-Financial Crime (AFC) Technology team and will work as part of a multi-skilled agile squad, specializing in understanding, enhancing and expanding the datasets required in Transaction Monitoring to identify Money Laundering or Terrorism Financing. You will have the opportunity to work on challenging problems, analyze large complex datasets and develop a deep understanding of the Transaction Monitoring functions and dataflows. As a key member of our team, you will play a crucial role in ensuring the integrity, accuracy, and completeness of the data required to run our transaction monitoring systems. Your expertise in data analysis, management, and technology will be instrumental to understand and leverage large datasets, ensuring compliance with regulatory requirements, and improving the quality of the Transaction Monitoring alerts. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." Your key responsibilities As AVP, your role will include responsibilities, such as: Collaborate with stakeholders to gather, analyze, and document requirements, ensuring that the requirements are clear, comprehensive, and aligned with business objectives. Work closely with developers and architects to design and implement solutions that meet business needs whilst ensuring that solutions are scalable, supportable and sustainable. Thinking analytically, with systematic and logical approach to solving complex problems with a and high attention to detail Create and maintain comprehensive documentation, including requirements, process flows, and user guides. Ensure that documentation is accurate, up-to-date, and accessible to relevant stakeholders Be the voice of the customer when interacting with the development teams to ensure delivery is aligned to business requirements and expectations, Leading and collaborating across teams do run with and deliver multiple projects simultaneously. Employing data querying and analytical techniques to support the understanding of data and creation of reports and actionable intelligence. Your skills and experience Advanced analytical and problem-solving experience and ability to independently identify issues grasp new concepts, provide insights and solutions and oversee their delivery. Advanced knowledge of methods and tooling for the business functional analysis Proficiency in data analysis tools and programming languages (e.g., Python, SQL, R), ideally in a Cloud or Big Data environment, Understanding of the payments industry, payments systems, data and protocols as well as SWIFT messaging Excellent communication skills, written and oral, and strong experience authoring documents that will support development work. Able to demonstrate ability to perform business analysis in consultation with the business and product management and produce BRDs and technical specifications. Hands-on project experience of handling complex business requirement (i.e. Data Mapping, Data Modelling, Data Migration, and System integration) through to system level functional specifications Strong planning and highly organized with ability to prioritize key deliverables across several projects/workstreams. Self-motivated and flexibility to work autonomously coupled with ability to work in virtual teams and matrix/global organizations Ability to influence and motivate other team members and stakeholders through strong dialogue, facilitation and persuasiveness. Able to act as a point of escalation on business knowledge/value/requirement for team members.

The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your key responsibilities The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your skills and experience Should have more than 6 months experience in Corporates and with good communication and system knowledge.

Job Title: Know Your Client (KYC) Analyst, NCT Location: Bangalore, India The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your key responsibilities The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your skills and experience Should have more than 6 months experience in Corporates and with good communication and system knowledge.

Position Specific Responsibilities and Accountabilities Understanding of the end to end KYC process and data across multiple client types - Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Provide SME guidance on interpretation and application of banks internal KYC policies and global regulations related to tax and money laundering. Liaise with key internal stakeholders across the bank - Anti Financial Crime (AFC), Compliance, Business, Onshore counterparts and Technology. Ownership and resolution of issues raised by Audit, Quality Assurance and Risk & Control teams. To ensure timely execution of requests raised and deliver within the TAT Translate goals and policies set by COB globally to departmental strategy, business and action plans; see to it that these are carried through and realized. Competency in managing escalations from Onshore counterparts Develop initiatives to optimize responsibilities the effectiveness, efficiency, quality, customer satisfaction and safety. Provide relevant input to senior management for budget setting; manage the given departmental budget and see to it that it is realized Optimize work processes and procedures and ensure a stable and workable quality and administrative system, taking into account relevant guidelines, both internally and externally and deliver the BE related objectives laid by the organization Guide, supervise, motivate, develop and reward employees so that their performance related to the departments and companys strategy is optimised in the short and long term. Identify opportunities to optimize capacity and increase efficiencies Imbibe and propagate firms KYC / AML and Ref Data policies and procedures as well as systems and technology used to record the information & documents Build strong partnership across groups global teams and key business partners, business support groups, peers and other lines of businesses Maintain strict discipline and rigor around error tracking, analysis, feedback, knowledge management, training, updating of operating procedures Inculcate absolute adherence to the business and firm wide Risk/Controls agenda, work closely with the Risk team for periodic assessments of risks & controls and timely closure of identified control issues Demonstrates ability to manage a department or function managing large and complex activities and processes Demonstrates deep knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies across the business Is recognised internally and externally as a subject matter expert in operational management and strategy Interprets and assures implementation of appropriate strategies to ensure compliance with legal and regulatory requirements Provides thought leadership and draws on internal and external best practice, plans and delivers significant operational change and development, actively fostering a continuous improvement culture Builds and maintains effective relationships between third party providers, suppliers and partners, managing the contractual framework in the context of a changing internal requirement, with the objective of continuous improvement Utilises industry knowledge and experience in applying business Lead franchise wide activities within CLM People Management Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organisation, as appropriate Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance Experience/ Exposure 12-15 Years of relevant work experience in the Banking/Finance industry. (AML/KYC/compliance related experience is preferred) Meduim to large scale organizaiton / team management Knowledge of Control, Compliance, Investigation/chasing functions in banks Knowledge of AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Good in identifying trends and inconsistencies Good understanding of end to end KYC process Excellent communication skills (able to work with all levels within the organisation). Proficient knowledge of English Excellent writing and presentation skills Excellent interpersonal skills Experience in working with global, multi-region initiatives and teams The candidate will need to be able to multi-task and work in a fast-paced environment, and to be able to handle frequently changing business priorities. Highly organised, efficient, and able to work without always being directed (self starter) Able to effectively organize and prioritize their day while managing the expectations of stakeholders. Highly proficient in MS Word, Excel, and PowerPoint Able to display sound judgment and escalate issues appropriately Able to structure information and presentations that supports the message Able to work in a virtual team How well support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 15+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process

Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the savings account portfolio through cross-sell, leading to increase in fee income, to add to that ensure acquisition of new clientele. Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Ensure Risk Profiling is done for each customer. Implement customer contact programs to ensure their share of wallet with the bank increases. Close monitoring of average revenue per customer. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk,Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Optimum usage of db Financial Planning Tool. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels. Increase customer contact ability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualificationrequired is Graduation. Minimum Experience should be 6-12 Years in relevant field.

The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms. Asset classes supported include Foreign Exchange, Listed Derivatives, Fixed Income and Money Markets.Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore and Sydney and is supported by dedicated operational teams across the globe. Your key responsibilities To ensure processes are performed as per defined Key Operating Processes. To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals). Work with internal stake holders (Sales and Traders) and ensure the client trading profile is accurate. To enable and amend and off-board Client trading profiles. Ensure that all our clients can access front end trading systems promptly. Your skills and experience A thirst for new learning with flexibility to change and grow within the role. Willingness to be flexible in working in different shifts. Good communication and interpersonal skills. Willingness to take on responsibility and learn new tasks. Ability to work quick and accurately, even under tight deadlines. A well-motivated and enthusiastic team player. Expected to develop credibility and demonstrate integrity with clients and colleagues. Accurate, thorough and highly responsible with good attention to detail.

Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process

Role- Service desk Job Description- Independently managing and directing the daily activities of Service Desk operations. Staff planning on floor to manage volumes/forecasts. This includes schedule adherence, work force management (Break management), shift management and rotation of staff etc. on floor. Helping/driving initiatives for standardization of processes and reducing escalations and queries on floor. Ensuring delivery of Service Desk services to levels of performance detailed in SLAs and/or OLAs. Supervising, planning, and managing functions concerned to Service Desk operations Reporting/communicating Service Desk performance, issues, successes, and opportunities to the Leadership Team. Carrying out performance measurement, monitoring, and evaluation of entire team to improve the efficiency. Conduct regular team meetings and one on one sessions with the teams. Monitor calls, perform quality checks and provide necessary feedback to the team. Practicing and ensuring compliance with that of all the BCMS policies and procedures. Manage overall performance of the Service Desk including quality function performance. Manage overall reporting and MIS. Ensure active engagement with key stakeholders/colleagues periodically. Generate and implement ideas to improve the overall performance of the process. Manage shifts and schedules for Service Desk team members. Collaborate with business team leads. Ability to manage IT Helpdesk/Service Desk as a lead. Well versed with Information Technology Infrastructure Library (ITIL) framework to include Service Desk, Incident, Problem and Service Level Management. Review Service level status reporting and metrics. Well versed with developing and/or updating Service Desk standard operating procedures (SOPs). Assist with communications to user community around service desk (tickets, status, etc.). Partner with business managers and process owners to identify opportunities for process and service desk improvements. Work to improve existing Service Level Agreements (SLA's).