Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Service Engineer (Customer Support - DG Sets) @ Nagpur SV Management Consultants

4.0 - 7.0 years

5 - 7 Lacs

Nagpur

Work from Office

Kindly share your resume on sv11@svmanagement.com Job Purpose: To provide Aftermarket support to Customers of respective geography and on time restoration of Engines / DG (Diesel Generator) sets. Main Accountabilities Operations On time restoration of engine / DG sets in coordination with respective service dealers. Ensure execution of AMC (Annual Maintenance contracts) as per agreement. Guide dealer technicians on trouble shooting. Providing Field training to dealer technicians. Handling customer complaints Processing dealer warranty / Free service claims, Raise online PPR (Product Performance Report) for warranty claim value Dealer Score Card Audit (Service Mtkg, Service Initiatives, HR initiatives, Branding) Dealer Parts MSL (Minimum Stock Level) Audit, Conducting Service Campaign Work on dealer viability improvement, Meet Customer satisfaction targets of the region. Support for warranty cost reduction. New Product Stabilization Monitor & appraise new product performances to internal teams (Program, PD, Mfg) through Product Quality Review Meetings. Carryout field retro-fitments and modifications to improve product performance and customer satisfaction.

Posted 2 weeks ago

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