Role Overview The L&D Lead plays a strategic and hands-on role in managing training programs across the organization, ensuring frontline agents, support staff, and leaders are equipped with the skills and knowledge to perform effectively. The role focuses on onboarding, soft skills, process training, compliance, and leadership development, ensuring learning initiatives are aligned with client expectations and operational goals. Key Responsibilities Design and implement a structured learning roadmap for agents, team leaders, and support functions. Lead onboarding programs to ensure smooth ramp-up of new hires into voice, non-voice, and blended processes. Partner with operations, quality, and clients to identify training needs and close performance gaps. Manage and optimize the use of the Learning Management System (LMS) (e.g., Moodle) for e-learning, tracking, and reporting. Develop and deliver engaging content for soft skills, communication, customer service, and client-specific processes. Coach and mentor a team of trainers; conduct TTT (Train-the-Trainer) programs. Track learning effectiveness using CSAT, quality scores, and post-training assessments. Align learning outcomes with operational KPIs and client SLAs. Qualifications 5+ years in Learning & Development within a BPO environment, with at least 2 years in a lead or managerial role. Proven experience designing and delivering training for voice/non-voice processes. Strong command of English, with excellent facilitation and communication skills. Hands-on experience with LMS platforms (preferably Moodle). Knowledge of BPO metrics, quality frameworks, and client expectations. Bachelors degree in any discipline (HR, Communications, Psychology preferred).

AllLines.org is seeking a Senior Customer Support Executive with strong expertise in pricing to join our growing team. This role is central to our mission of enabling smooth, accurate, and competitive NVOCC Customer Support across the platform. You will act as both a pricing expert and a trusted advisor to customers, helping ensure high-quality execution of trade listings, bid evaluations, and customer interactions. This is an ideal role for someone who combines sharp analytical skills, attention to detail, and a solid grasp of pricing dynamics in the NVOCC industry. Key Responsibilities: Lead the analysis of market trends, pricing strategies, and client requirements to inform pricing decisions. Recommend appropriate pricing strategies based on trade route, and market demand, in alignment with internal platform guidelines. Review and validate pricing inputs submitted by Principals, ensuring accuracy, consistency, and competitiveness before listing activation. Serve as the first point of contact for pricing-related inquiries from internal teams or Principals and Agents, offering quick and reliable resolutions. Maintain detailed documentation of all pricing interactions, historical decisions, and learning points for future reference and audit. Identify recurring pricing or transactional issues and work with cross-functional teams to implement long-term solutions. Mentor junior support team members and contribute to building best practices around pricing and transaction management. Requirements: Bachelor's degree (or higher) in Business Administration, Logistics, Supply Chain, or a related field. 35 years of experience in pricing, trade operations, or transactional support within the NVOCC sectors. Strong knowledge of trade routes, freight pricing structures, and commercial dynamics in ocean shipping. Excellent communication skills, both verbal and written, with a service-oriented mindset. Proficient with data tools, spreadsheets, and reporting systems to interpret and present pricing data clearly. Detail-oriented with the ability to manage multiple listings and support tickets simultaneously in a fast-paced environmentRole & responsibilities Preferred candidate profile

A Freight Forwarding Executive is responsible for managing and coordinating the logistics and transportation of goods across international and domestic supply chains. Key Responsibilities: Plan and manage the shipment of goods, including import and export operations. Coordinate with carriers, shipping lines, and transport companies to arrange the movement of goods. Prepare and verify shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin. Ensure compliance with international trade regulations, customs requirements, and documentation standards. Serve as the main point of contact for clients, providing updates on shipment status and resolving issues promptly. Maintain strong relationships with clients by addressing their logistics needs and providing tailored solutions. Negotiate rates with carriers, suppliers, and other service providers to ensure cost-effective transportation. Monitor and control expenses related to shipping and logistics operations. Handle unexpected delays, route changes, or customs issues by finding effective solutions. Mitigate risks associated with freight transportation, such as damage or loss. Maintain accurate records of shipments, transactions, and operational data. Prepare reports and analyses on shipment performance, costs, and other logistics metrics. Stay updated on industry trends, regulations, and market conditions. Build and maintain relationships with vendors, carriers, and customs brokers.

Company overview: Odak Solutions was established in 2019 by a group of seasoned professionals bringing diverse domain expertise and extensive industry knowledge. Since its inception, Odak Solutions has established itself as a frontrunner in the Logistics BPO sector, specializing in tailored Back Office services exclusively for the Shipping & Logistics industry. Leveraging profound industry insights, SLA-driven processes, and advanced technological prowess, we guarantee efficient and precise management of documentation, coordination, operations, and accounting. Our logistics back-office solutions empower Freight Forwarders, NVOCC Agencies, and Liners to boost productivity, expedite turnaround times, reduce operational expenses, and enhance profitability. Job description: We are seeking a diligent and experienced Import Operations Coordinator to join our team. The ideal candidate should have a strong background in NVOCC operations with a proven ability to manage import processes efficiently. As an Import Operations Coordinator, you will be responsible for coordinating with various stakeholders to ensure smooth import operations and timely documentation. Responsibilities: Coordinate with agents for pre-alerts, verify import Bill of Lading (BLs), and update ERP systems. Prepare arrival notices and delivery orders accurately and timely. Submit import manifests in compliance with regulatory requirements. Good knowledge and hands on experience with IGM filing. Maintain updated records and provide regular status updates to the team leader. Communicate effectively with shipping lines, consignees/customers, and overseas agents. Ensure all operations comply with company policies, industry regulations, and quality standards. Requirements: Bachelors degree in any field. Minimum 1-3 years of experience in import operations, preferably in a NVOCC/FFD Environment. Proficient in using Microsoft applications. Strong organizational skills with attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and meet deadlines, with flexibility to work any shift. Role & responsibilities Preferred candidate profile