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0.0 - 5.0 years
1 - 3 Lacs
Gurgaon/Gurugram
Work from Office
Hiring For E - Commerce Non Voice Email Chat Process 24K Per Month GGN Grad./UG/ Fresher - Can Apply 5 Day 24/7 Both Side Cab Work from Office Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com
Posted 12 hours ago
1.0 - 5.0 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
Hiring For E - Commerce Non Voice Email Chat Process 32.5K Per Month GGN Grad./UG/ BE/ Btech With 1 Year Experience in Customer Service Any Domain Can Apply 5 Day 24/7 Both Side Cab Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com
Posted 12 hours ago
1.0 - 5.0 years
1 - 5 Lacs
Gurgaon/Gurugram
Work from Office
BPO Hiring For Technical E- Commerce Voice process 5.00 LPA Gurugram Grad./UG/BE/Btech With 1Yr. Exp in International Bpo With Technical Voice Process Must. Both Side Cab 24/7 5 DAYS Call Dipankar @ 9650094552 jobsatsmartsource@gmail.com
Posted 13 hours ago
8.0 - 13.0 years
25 - 30 Lacs
Chennai, Bengaluru, Mumbai (All Areas)
Work from Office
Hi We are looking forward to hire a Lead-HRO Transformation for our client. Please go through the JD and apply. Roles : Minimum 10 years of experience in HRO Outsourcing industry of which at least 3+ years in managing large Transformation initiatives Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions Experience of working in large organizations have matrixed structure Demonstrates a breadth and depth understanding of operational service delivery management expertise, preferably in an international environment, and domain knowledge. End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes Digital Initiatives across following primary impact areas; Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomes Bring Business and Industry Insights, evaluate partnerships to continuously evolve our offerings, co-innovate, and lead the transformation agenda with clients. Be a thought leader and have HR domain expertise and a trusted advisor to our clients. Develop measures of success to track progress towards Transformation goals. Identify potential issues and risks and develop mitigation strategies. Recommend enhancements to the current projects to delivery greater value Build and own governance around HRO transformation projects delivery and realization Establish a strong transformation measurement framework along with ways of working Experience in Client Relationship Management key client stakeholders, understanding their requirements and Outsourcers ability to meet them Should have led large strategic project end to end including conceptualization, implementation, and realization Addon Requirements : Demonstrated proactive, positive conflict resolution skills. Excellent analytical and problem-solving skills Excellent communicator at all levels Intellectual curiosity, appetite to do things better and proactive nature. Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness. Good-to-Have: 1. MBA HR qualification/Relevant HR Qualification 2. Understanding of Technology and various ERPs being used in the HR world 3. PMP Certifications/ Certifications in RPA/AI/ML DOMAIN 4. Lean Six Sigma Certification 5. Agile methodology Key Skills: a) Minimum 8 years in managing large HR Transformation initiatives. b) Lean Six Sigma Certification c) Experience in Workday, SuccessFactors To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore )Type : Job Code # 340 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 476 b) To Apply for above Job Role ( Chennai )Type : Job Code # 557
Posted 2 days ago
0.0 - 5.0 years
4 - 6 Lacs
Pune, Bengaluru
Work from Office
Greeting from KVC CONSULTANTS t LTD.!! We are looking for candidates interested to work in leading MNC for Bangalore and Pune Location . Job Title: Senior Voice Process Executive -------------------------------------------------- Location 1 : Electronic City Job Type: Full-time Job Title : Senior Voice Process Executive --------------------------------------------------- Location 2 : Hinjewadi Phase1 Job Type: Full-time -------------------------------------------------- Required Skills and Qualifications: Excellent verbal communication skills in English Proven 1 to 2 year of International voice customer support experience required Rotational Shift with rotational week off 5 days of working FRESHERS ALSO ELIGIBLE SALARY------- Rs 6 LPA FOR 2 YEARS PLUS EXP Rs 4 LPA ---- FOR 1 YEARS PLUS EXP Rs 2.70 LPA For FRESHERS Benefits: Both side cab facility Roles and Responsibilities in an International Voice Process BPO-- Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts : Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. How to Apply: Schedule your interview kindly call or drop your resume on the given numbers HR VANSHIKA 9628373762 HR DIVYA 9821182650 HR SIYA 7565006262 HR ARRESHA 9628373763 HR LAIBA 9654201996
Posted 1 week ago
1.0 - 6.0 years
1 - 5 Lacs
Gurgaon/Gurugram
Work from Office
BPO- Hiring For Social Media Voice/Chat Process - 5.00 LPA Grad./UG's/BE/BTech With Min.12 Months Exp. in Voice/Chat Process With International BpO, Mandate 5 Days Cabs 24/7 Pls Call- Dipankar @ 9650094552 Only Work From Office Available.
Posted 1 week ago
0.0 - 5.0 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
BPO Hiring For International Retail Voice Process - 4.25 LPA-GGN Grad & UG as Fresher 21K & 1Yr. Experience any Domain(Must Customer Service Exp)-4.25 LPA 24/7 5 Day Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 2 weeks ago
1 - 6 years
2 - 7 Lacs
Gurugram
Work from Office
Hiring For Non Voice Captive Banking Process - 7.00 LPA GGN Grad/ B.Tech/B.E. Min.1Year Non Voice Fraud Banking Process Experience (Either Bpo/Non Bpo Exp-Eligible) 24/7 5 Day Cabs Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
2 - 7 years
3 - 7 Lacs
Noida, Gurugram
Work from Office
Hiring International Banking Voice Process - 7.50 LPA /Negotiable Noida & GGN Grad/ B.Tech - Min.18 Months International Voice / Chat & Voice Exp must. NO UG 24/7 5 Day Cabs Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
1 - 5 years
4 - 4 Lacs
Pune, Bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. HIRING ONLY FOR INTERNATIONAL PROCESS AND NEED EXPERIENCE IN INTERNATIONAL VOICE ONLY--- NOT HIRING WITH DOMESTIC EXPERIENCE NEED EXCELLENT ENGLISH COMMUNICATION SKILLS ONLY Job Description -- HINJEWADI,PUNE PROFILE 1: PUNE L1 Support Technical Service Desk Analyst Salary -- Rs 4 LPA - plus incentives & variables Minimum 1 Year of INT Service Desk experience required -- 5 days working / cabs available --------------------------------------------------------------------------------------------- PROFILE 2: PUNE--- HINJEWADI Salary -- Rs 6 LPA - plus incentives & variables Minimum 2 Year of INT Service Desk experience required -- Immediate Joiners Only 5 days working /Cabs available ---------------------------------------------------------------------------------------------- PROFILE 3: BANGALORE-- ELECTRONIC CITY Salary -- Rs 4 LPA - plus incentives & variables Minimum 1 Year of INT Service Desk experience required -- 5 days working / cabs available ----------------------------------------------------------------------------------------------- Interested Candidates can Call or Whatsapp resume Vanshika - 96283 73762 Areesha - 96283 73763 Divya- 9821182650 Riya : 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##
Posted 1 month ago
2 - 6 years
4 - 6 Lacs
Gurugram
Work from Office
Hiring For International Voice And Chat Banking Process - 5.80 LPA - GGN Grad/UG's/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
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