Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Officer - Chat Operations Citi

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

This is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. You will utilize the Chat platform to respond to service inquiries from customers and provide comprehensive resolutions to complaints/queries. This includes following up on all customer requests via chat and email. It is important to maintain detailed knowledge of product and service offerings to customers and analyze risk areas to identify solutions that meet customer's needs. Ensuring information security for sensitive data is a key responsibility. You will also assist customers in learning how to self-service through our internet website. Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses is crucial. Accurate reporting of MIS/Timekeeping and undertaking other assignments/projects as given by the Team Lead/Manager are part of the role. Applying a professional attitude and image for all internal and external customers, liaising with various departments, and performing account level system maintenances while resolving customer queries/complaints are also important responsibilities. Qualifications: - 0 - 3 years of relevant experience - Sound presentation and analytical skills - Strong problem-solving skills and detail-oriented - Graduate in any stream, master's degree is not mandatory Preferences: - Excellent PC and keyboarding skills (30 WPM typing speed; 90% accuracy) - Good verbal and written communication skills with proficiency in grammar, spelling, and punctuation - Strong analytical skills - Courteous with a strong customer service orientation - Dependable with proficient attention to detail - Persuasiveness and a willingness to resolve customer queries - Prior experience in customer service/customer support for the international market is highly preferred - Prior experience in email/chat process highly preferred - Experience working in a retail banking space is highly preferred Shift of operations: US Day/India Night - Rotating shift with work on Saturdays/Sundays. 5-day work week If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

Posted 2 days ago

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Assistant Manager Onsitego

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for managing the key result areas (KRA) for the regions of Tamil Nadu (TN), Kerala (KER), and Karnataka. Your tasks will include ensuring the forward logistic turnaround time (TAT) for customer device pickups and service center submissions, as well as managing the reverse logistic process for service center device pickups and customer drop-offs. Maintaining a Net Promoter Score (NPS) of 60 and above for Tamil Nadu, Kerala, and Karnataka will be a crucial part of your role. You will also need to meet the daily SR closure targets and oversee hygiene activities such as handling replacements, defective devices, and invoice clearances. Your role will require strong organizational skills, attention to detail, and the ability to work effectively to ensure customer satisfaction and operational efficiency in the specified regions.,

Posted 5 days ago

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Assistant Manager0 day ago Onsitego

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Manager for TN, Kerala, and Karnataka regions, you will be responsible for overseeing the following key areas: - Managing forward logistics TAT by ensuring timely pickup of customer devices and submission of service center submissions. - Handling reverse logistics by coordinating the pickup of service center devices and customer drop-offs. - Maintaining a minimum NPS score of 60+ for the TN, Kerala, and Karnataka regions to ensure customer satisfaction. - Meeting daily targets for SR closure to address customer service requests efficiently. - Implementing hygiene activities such as handling replacements, defective products, and clearing invoices promptly.,

Posted 1 week ago

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Junior Relationship Manager Patcorn Drymix

2.0 - 6.0 years

7 - 14 Lacs

Raipur

Work from Office

Role Name: Junior Relationship Manager Work Outline: Building new relationships & cultivating existing ones with tile contractors in a structured module provided by the company. For sales, close coordination with the accounts and operations team is required to ensure timely delivery and collections within the desired time. Ensuring Regular meet-ups with stakeholders and adherence to service quality after-sales policies in the field, as per the company's established policy. Ensuring NPS is extremely high and the recurring accounts % is above 90. Ensuring a weekly quota of x’ ground visits is met at the client location to understand requirements, mitigate problems, and communicate about new products. Must-haves: A bachelor's / Diploma degree + Have at least 1-2 Years of working experience. (MBA from a tier 2 at least) Excellent hold in English and Hindi. (Speaking + Writing) Proficiency in Google Suite - including Sheets and Docs. Experience in the field of sales will be preferred. (Cement, paints & similar mix chemicals/ cementitious products are a plus ) Why Join Us ? - High Growth ( Company is in the hyper-growth phase, if there is the right intent, learning will be explosive ) High levels of ownership, autonomy & freedom Meritocratic culture Access to the Founding team in the flat hierarchy (ex IIT, IVY league dropouts,& advisors who were top executives in top Indian companies - UltraTech, JSW, etc.) Work-perks: We believe in wealth creation. ESOPs are guaranteed. Half-yearly appraisals Monthly salary or incentive can be increased up to 2x in 6 months, based on learning, growth, and performance. Skill development Stipend ( Workshops/ Courses/ Books ) - 100% covered. We are adventurous. Sporting events, Hiking, and go-karts will be in the “quite often bucket.” Whereas Scuba diving, Trekking, or Yoga retreats on completion of the specific milestone. Who should apply: Learning attitude & inherently curious individuals. Should be grounded & hands-on. Compassionate & Empathetic human being Should value excellence & have a warrior spirit.

Posted 2 months ago

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