Customer Experience Process Development Maruti Suzuki

0.0 - 5.0 years

0 - 5 Lacs

Gurgaon, Haryana, India

On-site

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Key Responsibilities: Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams. Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS). Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution. Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency. Support Dealers Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations. Key Challenges: Managing multiple projects and deadlines. Analyzing data to draw actionable insights. Overcoming resistance to new digital tools and processes at dealer locations.

Posted 2 days ago

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