Network Associate (L1)

Department:

Network Operations / Technical Support

Reports To:

Network Operations Manager / NOC Team Lead

Job Summary:

The L1 Network Associate is responsible for providing first-level technical support for network-related issues within the ISP/Telecom infrastructure. This role involves monitoring network performance, resolving basic network faults, escalating complex issues to higher levels, and ensuring uninterrupted internet services to customers.

Key Responsibilities:

• Monitor network performance, uptime, and alerts using NMS tools.
• Respond to and resolve Level 1 network incidents, alarms, and service requests within defined SLAs.
• Troubleshoot basic faults in broadband, FTTH, leased lines, and wireless links.
• Perform routine health checks and report abnormalities to senior engineers.
• Coordinate with field engineers for on-site support and maintenance activities.
• Escalate unresolved issues to L2/L3 network engineers with proper documentation.
• Maintain accurate incident and resolution records in the ticketing system.
• Assist in configuration of CPE devices, modems, ONTs, and routers as required.
• Provide technical support to internal teams and end customers when necessary.
• Follow standard operating procedures (SOPs) for network operations and maintenance.

Key Requirements:

• Diploma or Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field.
• 0–2 years of experience in ISP/Telecom network operations or technical support.
• Basic understanding of networking concepts (TCP/IP, LAN, WAN).
• Familiarity with common network equipment: routers, switches, modems, ONTs.
• Knowledge of network monitoring and ticketing tools is an advantage.
• Good communication skills to coordinate with customers and internal teams.
• Willingness to work in rotational shifts, including nights and weekends.

Key Skills:

• Basic troubleshooting skills.
• Customer service orientation.
• Ability to work under pressure and follow escalation protocols.
• Team player with attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• Computer networking: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person