3.0 - 5.0 years

4 - 8 Lacs

Coimbatore

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience3-5 Years.

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RAN Post Optimization Engineer Lancesoft

6.0 - 11.0 years

0 - 3 Lacs

Bengaluru

Remote

Role: RAN Post Optimization Network Engineer 1. Deep Knowledge of Swap/Cluster Acceptance Procedure. 2. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. 3. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System 4. Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System 5. Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. 6. Good understanding on drops due to UE lost, MME drops, drops due to Handover. 7. Ericsson tool knowledge Ericsson Performance Portal (EPP),Ericsson Network Manager (ENM) preferred. 8. Basic knowledge of Nokia Counters, NetAct is added advantage 9. Knowledge of Drive Test KPIs such as RSRP, RSRQ, SINR, CQI, RI 10. Knowledge of 5G Standalone (Optional) 11. Basic Knowledge of Power BI (Optional) Preferred Base Location 6 EGI Locations: Noida, Gurgaon, Bangalore, Kolkata, Chennai, Pune. Shift timings : 4PM- 1 AM, 6PM- 3 AM

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Network Integration Engineer Capgemini

4.0 - 6.0 years

5 - 9 Lacs

Gurugram

Work from Office

Minimum of 5+ (IP Integration Engineer) years of telecom experience in IP/MPLS /Nuage domain. Good knowledge of IP technical solutions - IPV4, IPV6, routing, switching, mpls Understanding of Service providers network operation Understanding of ip/mpls, services l2 vpn, l3 vpn , vll , wbx, leaf, spine etc. Hands-on in configuring routers/switches with Command Line Interface , Huwaei, Huwaei, Huwaei Cisco CCNA/CCNP of other vendors equivalent (e.g CCNA, JNCIA Huwaei) Knowledge of all or part of the set of protocols for IP/MPLSIGP, BGP, RSVP, LDP, etc and Mobile networks related interfaces and protocols 2G-3G-4G IP certifications in one or more suppliers (Nokia SRC, Huwaei, Juniper) are highly recommended, - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

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Fault Management Support - RAN Engineer Indovision Services

3 - 8 years

3 - 6 Lacs

Chennai

Work from Office

Networks 3G GSM/WCDMA 4G / LTE / 5G – Nokia, Huawei, Ericsson , Samsung Required Skillsets - • Nokia, Huawei, Ericsson RAN elements (BSC/RNC/BTS/WBTS/MRBTS/mcRNC/SRAN/MORAN • OSS - NetAct / U2000 / M5000 / ENM

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Fault Management Engineer Indovision Services

3 - 8 years

3 - 6 Lacs

Chennai

Work from Office

Fault management of any 3 OSS tools “exp in NMS systems (Nokia Netact, Huawei-U2000, Samsung-USM/CMS and Ericsson-ENM) Below mentioned URL to apply directly on our ATS: https://itsource.indovisionglobal.com/index.php?m=careers&p=showJob&ID=1472

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